Collection Support Executive

wroots global pvt ltd; Bengaluru; On-site; INR 167,000 - 279,000; Full time

Job summary

Wroots Global Pvt Ltd in Bengaluru is hiring Collection Support Executives in bulk to handle loan and credit card collection interactions, follow-ups, and adherence to collection processes.

The role requires experience in collections/tele-calling, with banks/NBFCs or collection agencies preferred, and strong communication and negotiation skills. 6 days a week, 9-hour shifts, immediate joiners encouraged.

Qualifications

• Minimum 50% in 10th/12th; Graduation preferred but not mandatory (50% if applicable).
• Experience in collections tele- calling, sales or customer support is desirable.
• Banks, NBFCs or collection agencies experience preferred.

Responsibilities

• Handle outbound and inbound calls related to loan and credit card collections.
• Follow up with customers on overdue payments and negotiate timelines.
• Explain balances, repayment options, and resolve concerns while adhering to policies.
• Maintain records of interactions and commitments; meet daily productivity targets.
• Coordinate with internal teams for case resolution as needed.

Skills

Collections

Customer Support

Sales

Education

10th & 12th 50% minimum

Graduation 50% (if applicable)

Tools

CRM systems

Job description

Job Title: Collection Support Executive

Job Overview:

We are hiring Collection Support Executives in bulk as part of an ongoing expansion plan. The role involves handling customer interactions for loan and credit card collections, ensuring timely follow-ups, and maintaining compliance with defined collection processes.

Key Responsibilities:

• Handle outbound and inbound s related to loan and credit card collections
• Follow up with customers regarding overdue payments
• Negotiate payment timelines in accordance with company policies
• Explain outstanding balances, repayment options, and resolve customer concerns
• Ensure adherence to collection processes, regulatory guidelines, and quality standards
• Maintain accurate records of customer interactions and payment commitments
• Achieve daily productivity and performance benchmarks
• Coordinate with internal teams for case resolution when required

Required Skills & Experience:

• Prior experience in Collections Tele- ing Sales Customer Support
• Strong preference for candidates with experience in:
• Banks, NBFCs, or Collection Agencies
• Handling loan or credit card collections
• Good understanding of end-to-end collection processes
• Good communication and negotiation skills
• Ability to handle customer objections professionally
• Basic computer knowledge and familiarity with CRM systems

Salary Details:

• Fixed salary structure
• 1% TDS deduction applicable
• No Provident Fund (PF)
• No performance-based incentives
• Candidates with more than 3 years of experience will not be considered
• For candidates currently earning incentives, the average in-hand salary of the last 3 months will be evaluated to determine the offer within the applicable bracket

Work Schedule

• 6 days working
• 9-hour shift: 10:00 AM 7:00 PM
• Rotational week-off

Career Growth & Development

• Performance-driven growth opportunities
• Internal promotions and role advancements based on consistent performance
• Long-term career prospects within the organization

Candidate Eligibility Criteria (Strict Screening)

Age: Below 30 years

Education:

• 10th & 12th: Minimum 50% marks (Mandatory)
• Graduation: Preferred but not mandatory (Minimum 50% if applicable)

Languages (Mandatory): Hindi, English

Documents to Carry

• Hard copy of updated resume

Important Notes

• Walk-in interviews only
• Immediate joiners preferred
• Strict adherence to eligibility and salary criteria.
• Candidates not meeting the above requirements will not be considered.