Events Client Servicing - Senior Manager

Stch Integrated Marketing Solution; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Stch Integrated Marketing Solution in Mumbai seeks a Client Relationship Manager to be the primary liaison with clients, understanding marketing goals and audiences, and identifying upsell opportunities. You will ensure timely delivery of marketing projects and manage client expectations with strong communication.

You will oversee end-to-end project lifecycles, brainstorm concepts with clients, assign tasks, monitor progress, and guide a small team while reporting on outcomes to inform future

Qualifications

• Build and maintain strong relationships with clients, acting as the primary contact.
• Oversee the entire project lifecycle from briefing to final delivery.
• Lead and mentor a team of executives.
• Prepare regular reports on project progress, client satisfaction, and event performance.

Responsibilities

• Build and maintain strong relationships with clients, acting as the primary contact.
• Oversee the project lifecycle from briefing to final delivery and manage budgets.
• Brainstorm event concepts with clients and monitor progress.
• Lead and mentor a team of executives and provide feedback.

Skills

Client management

Project management

Team leadership

Reporting & analytics

Job description

Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact. Understand clients' business objectives, target audience, and marketing goals.

Proactively identify and address client needs and concerns. Identify opportunities for upselling and cross-selling within existing client accounts. Contribute to new business development initiatives.

Develop and present proposals to potential clients.

Resolve client issues and complaints in a timely and effective manner.

Project Management: Oversee the entire project lifecycle, from initial briefing to final delivery. Develop detailed project plans, deck, timelines, creative checklist, presentations and budgets.

Brainstorming on the concept and design of the event by keeping clients requirements in head. Assign tasks to team members and monitor progress.

Ensure timely delivery of high-quality deliverables. Giving presentations to the clients. Manage project budgets and track expenses. Team Management: Lead and mentor a team of executives. Foster a collaborative and positive team environment. Provide guidance and support to team members.

Conduct performance reviews and provide feedback. Reporting and Analysis: Prepare regular reports on project progress, client satisfaction, and event performance. Use data-driven insights to optimize future events.