Events Client Servicing - Group Head

Stch Integrated Marketing Solution; Mumbai; On-site; INR 500,000 - 750,000; Full time

Job summary

Stch Integrated Marketing Solution is seeking a proactive professional to manage client relationships and drive marketing projects in Mumbai. You will serve as the primary client contact, aligning objectives, audiences, and goals with campaign plans.

You will oversee project lifecycles, develop detailed timelines and budgets, and present proposals. Lead a team of executives, review performance, and deliver data-driven results to improve client satisfaction.

Responsibilities

• Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact.
• Understand clients' business objectives, target audience, and marketing goals.
• Proactively identify and address client needs and concerns.
• Identify opportunities for upselling and cross-selling within existing client accounts.
• Contribute to new business development initiatives.
• Develop and present proposals to potential clients.
• Resolve client issues and complaints in a timely and effective manner.

Job description

Client Relationship Management

• Build and maintain strong relationships with clients, acting as the primary point of contact.
• Understand clients' business objectives, target audience, and marketing goals.
• Proactively identify and address client needs and concerns.
• Identify opportunities for upselling and cross-selling within existing client accounts.
• Contribute to new business development initiatives.
• Develop and present proposals to potential clients.
• Resolve client issues and complaints in a timely and effective manner.

Project Management

• Oversee the entire project lifecycle, from initial briefing to final delivery.
• Develop detailed project plans, deck, timelines, creative checklist, presentations and budgets.
• Brainstorming on the concept and design of the event by keeping clients requirements in head.
• Assign tasks to team members and monitor progress.
• Ensure timely delivery of high-quality deliverables.
• Giving presentations to the clients.
• Manage project budgets and track expenses.

Team Management

• Lead and mentor a team of executives.
• Foster a collaborative and positive team environment.
• Provide guidance and support to team members.
• Conduct performance reviews and provide feedback.

Reporting and Analysis

• Prepare regular reports on project progress, client satisfaction, and event performance.
• Use data-driven insights to optimize future events.