EV 2-Wheeler Technician-Odisha

2COMS Consulting Pvt. Ltd.; Baleshwar, Khordha, Cuttack; On-site; INR 180,000 - 240,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. in India is seeking an Automobile Technician (EV / Scooter) to diagnose and repair EV scooters for a leading ride-sharing client. You will handle customer interactions, update diagnosis reports, and ensure safety and quality during repair and inspection.

The role requires hands-on experience with EV 2-wheelers, use of CRM and WMS, and strong adherence to safety and process standards. Salary will be offered based on relevant experience and interview performance.

Qualifications

• 1 year of hands-on experience as EV 2-Wheeler Technician.
• Experience diagnosing, servicing and repairing EV scooters.
• Ability to use CRM, WMS and diagnostic tools in daily tasks.
• Safety-conscious with process adherence.

Responsibilities

• Diagnose and repair EV scooters and related components.
• Update diagnosis reports in WMS Getafix and CRM systems.
• Coordinate with customers to provide timely repair status updates.
• Capture VOC and ensure accurate service requests in the system.
• Maintain safe and organized service bays and adhere to operations procedures.

Skills

EV scooter systems

Diagnostics

Safety mindset

Tools

CRM

WMS Getafix

Diagnostic tools

Job description

Berhampur, Bhubaneswar, Cuttack, India

Job Description

Job Description: Automobile Technician (EV / Scooter)

Job Summary

We have an excellent opportunity for male candidates to join as Automobile Technicians with a leading Indian multinational ride-sharing organization . The role involves customer handling, EV scooter diagnostics, repairs, system updates, and strict adherence to safety and operational processes.

Client Overview

Our client is a reputed Indian multinational ride-sharing company with diversified business verticals and a strong presence in the electric mobility ecosystem.

Role

Receive customers politely and greet them with professionalism

Verify service requests and capture Voice of Customer (VOC) in the system

Handle customer interactions both telephonically and face-to-face

Provide timely updates to customers regarding repair status

Analyze and diagnose EV scooters to identify required repairs

Update diagnosis reports in WMS (Getafix)

Perform repairs as per customer concerns and conduct final inspections

Track customer complaints in Zendesk and update live status

Operate Workshop Management System (Getafix) with 100% adherence

Update operational status and ETA in both CRM and WMS

4. Technical Repairs

Possess complete technical knowledge of EV scooters

Repair or replace all scooter components as required

Stay updated on technical training modules, EV bulletins, and product updates

5. Process & Operations

Ensure strict process adherence at the Experience Centre

Maintain clearly marked service bays for vehicles/scooters

Handle invoicing and payment collections

Ensure bays are clean, safe, and fit for service operations

Skills Required

Sound technical knowledge of EV / scooter systems

Ability to use CRM, WMS, and diagnostic tools

Process-oriented and safety-focused mindset

Experience Requirement

Minimum Experience: 1 year as an EV 2-Wheeler Technician

Hands-on experience in electric scooter diagnosis, servicing, and repairs

Compensation

Salary will be offered based on relevant experience and interview performance

Requirements

Experience Requirement

Minimum Experience: 1 year as an EV 2-Wheeler Technician

Hands-on experience in electric scooter diagnosis, servicing, and repairs

Compensation

Salary will be offered based on relevant experience and interview performance

Compensation

Salary will be offered based on relevant experience and interview performance