EV 2 Wheeler Technician-Gujarat

2coms; Ahmedabad District; On-site; INR 212,000 - 257,000; Full time

Benefits offered by this job

PF + ESIC

Incentive

Job summary

2coms is seeking an Automobile Technician in Ahmedabad. The role emphasizes customer handling, diagnostic work, and safe repairs for scooters and motorcycles at the Experience Centre.

Responsibilities include updating Getafix/CRM, managing parts and inventory, invoicing, and ensuring compliance with safety standards. Minimum 12th pass or equivalent, with 6 months in auto service; male candidates only. Salary 19,000–23,000 INR monthly with PF/ESIC and incentives.

Qualifications

• Min qualification: 12th pass/diploma/ITI/graduation/post graduation.
• Min experience: 6 months in automobile service sector.
• Only male candidate.

Responsibilities

• Customer handling, greeting customers with politeness and professionalism.
• Diagnose scooters, update diagnosis reports in Getafix, perform repairs and final inspection.
• Track customer complaints in Zendesk and update CRM/WMS systems.
• Operate Workshop Management System and ensure 100% adherence.
• Manage parts, inventory, GRN, and reverse logistics to the workshop.
• Ensure safety, wear protective gear, and maintain service bays.
• Invoicing and payment collection, ensure vehicle readiness and cleanliness.

Skills

Workshop Management

Brake System Repair

Scooter Servicing

Motorcycle Repair

Education

12th pass / Diploma / ITI / Graduation / Post Graduation

Job description

SUMMARY

We have an Excellent Opportunity for Male Candidates for Automobile Technician Role.

About Client:

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Role: Automobile Technician

Roles and Responsibilities:

1. Customer Handling

• Receiving customer with smile and greet him with Politeness, courteousness and professionalism
• Verify the service requests made by customers & Capture VOC of the customer and update in the system
• Conversational skill for telephonic as well as face to face discussion
• Customer communications about repair updates

2. Diagnosis

• Analyse and Diagnose the Scooter to identify number and type of repairs applicable
• Update the diagnosis report in the WMS (Getafix)
• Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed

3. System Handling

• Track the Customer complaint in Zendesk and update the system on live basis
• Operate Workshop Management System (Getafix) and ensure 100 % adherence
• Update operational Status and ETA on timely basis in both CRM and WMS systems
• Check for scooter health in Telematics Command centre for deep diagnosis

4. Technical Repairs

• Service Champion should be fully equipped with knowledge on OLA Scooter
• Could able to repair/replace all the parts of the scooter
• Ensure he/she is updated on OLA technical curricular, news bulletin on EV

5. Process and Operational

• Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.
• Invoicing and Payment Collections
• Ensure bays are free from any foreign materials and fit for serviceability

6. Parts Operation

• Auditing the inventory and ensure system and physical inventory is same
• Perform GRN and maintain Inventory at Experience Centre
• Ensuring Warranty part reverse logistics to the Mother workshop

7. Safety and Compliance

• Wear Uniform and Protective Gear while repairing scooter
• Use Protective Gear and proper handling of Tool Kits while repairing scooter
• Ensure fire fighting equipments are in place to ensure fire handling

Requirements

• Only male candidate.
• Min qualification: 12th pass/diploma/ITI/graduation/post graduation.
• Min experience: min 6 months experience in an automobile industry in service sector.

Benefits

• Salary: 19000-23000 CTC per month including PF+ ESIC +Incentive

SKILLS

• Workshop Management
• Brake System Repair
• Scooter Servicing
• Motorcycle Repair