EV 2 Wheeler Technician- Chhattisgarh

2coms; Raigarh; On-site; INR 212,000 - 2,567,000; Full time

Job summary

OLA is seeking an Automobile Technician for its Experience Centre in Raigarh, India. Male candidates with at least 6 months in auto servicing will diagnose scooters, capture VOC, and update Getafix/WMS while coordinating repairs with customers.

You will handle telephonic and face-to-face conversations, document repair updates in Zendesk, and conduct final vehicle inspections. Salary is ₹19,000–₹230,000 CTC per month with PF, ESIC and incentives.

Qualifications

• Male candidate required.
• Minimum 6 months experience in automobile service.

Responsibilities

• Greet customers with politeness and professionalism.
• Capture service requests and update in the system.
• Communicate repair updates to customers via telephonic and face-to-face discussions.
• Diagnose scooter and identify required repairs.
• Update diagnosis in Getafix and track through Zendesk and WMS.
• Perform repairs and final inspection as per customer requests.
• Ensure accuracy of inventory and warranty parts movement.
• Adhere to safety protocols and wear protective gear.

Skills

Telephonic & in-person communication

Customer service orientation

Diagnostic ability

Vehicle repair knowledge

Documentation & systems usage

Job description

Job Description

We have an Excellent Opportunity for Male Candidates for Automobile Technician Role.

About Client:

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Roles and Responsibilities:

• Receiving customer with smile and greet himwith Politeness, courteousness and professionalism
  
• Verify the service requests made bycustomers & Capture VOC of the customer and update in the system
  
• Conversational skill for telephonic as wellas face to face discussion
  
• Customer communications about repairupdates
  
• Analyse and Diagnose the Scooter toidentify number and type of repairs applicable
  
• Update the diagnosis report in the WMS(Getafix)
  
• Perform repairs & final inspection onthe vehicle if the desired repairs as per the customer Voice is performed
  
• Track the Customer complaint in Zendesk andupdate the system on live basis
  
• Operate Workshop Management System(Getafix) and ensure 100 % adherence
  
• Update operational Status and ETA on timelybasis in both CRM and WMS systems
  
• Check for scooter health in TelematicsCommand centre for deep diagnosis
  

4. Technical Repairs

• Service Champion should be fully equippedwith knowledge on OLA Scooter
  
• Could able to repair/replace all the partsof the scooter
  
• Ensure he/she is updated on OLA technicalcurricular, news bulletin on EV
  

5. Process and Operational

• Process adherence at Experience Centre andalso ensure bays are clearly marked for Vehicle/Scooters.
  
• Invoicing and Payment Collections
  
• Ensure bays are free from any foreignmaterials and fit for serviceability
  

6. Parts Operation

• Auditing the inventory and ensure systemand physical inventory is same
  
• Perform GRN and maintain Inventory atExperience Centre
  
• Ensuring Warranty part reverse logistics tothe Mother workshop
  

7. Safety and Compliance

• Wear Uniform and Protective Gear whilerepairing scooter
  
• Use Protective Gear and proper handling ofTool Kits while repairing scooter
  
• Ensure fire fighting equipments are inplace to ensure fire handling
  

Requirements

• Only male candidate.
  
• Min experience: min 6 months experience in an automobile industry in service sector.
  

Salary: ₹19000-230000 CTC per month including PF+ ESIC +Incentive