EV 2-Wheeler Technician-Odisha

2coms; Ahmedabad District; On-site; INR 179,000 - 279,000; Full time

Job summary

2coms is recruiting for an Automobile Technician (EV Scooter) in India. The role involves handling customers, diagnosing EV scooters, performing repairs, and ensuring compliance with safety and operations at the Experience Centre.

The candidate should have 1 year of hands-on EV 2-wheeler experience, with proficiency in CRM, WMS, and diagnostic tools. Salary is offered based on experience and interview performance.

Qualifications

• Minimum 1 year hands-on EV 2-wheeler technician experience.
• Hands-on experience diagnosing, servicing, and repairing electric scooters.
• Proficiency with CRM, WMS, and diagnostic tools.

Responsibilities

• Customer handling: greet customers professionally and capture VOC.
• Diagnosis: analyze and diagnose EV scooters and update reports.
• System handling: track complaints in Zendesk and operate Getafix with adherence.
• Technical repairs: repair or replace scooter components and stay updated on EV bulletins.
• Process & operations: ensure process adherence and manage bays, invoicing, and safety.

Skills

EV scooter knowledge

CRM/WMS/diagnostic tools

Safety compliance

Education

12th/Diploma/ITI/Graduation/Post Graduation

Tools

Getafix (WMS)

Zendesk

CRM system

Job description

Job Description: Automobile Technician (EV / Scooter)

Job Summary

We have an excellent opportunity for male candidates to join as Automobile Technicians with a leading Indian multinational ride-sharing organization . The role involves customer handling, EV scooter diagnostics, repairs, system updates, and strict adherence to safety and operational processes.

Client Overview

Our client is a reputed Indian multinational ride-sharing company with diversified business verticals and a strong presence in the electric mobility ecosystem.

Role

Automobile Technician (EV Scooter)

Roles & Responsibilities

1. Customer Handling

• Receive customers politely and greet them with professionalism
• Verify service requests and capture Voice of Customer (VOC) in the system
• Handle customer interactions both telephonically and face - to - face
• Provide timely updates to customers regarding repair status

2. Diagnosis

• Analyze and diagnose EV scooters to identify required repairs
• Update diagnosis reports in WMS (Getafix)
• Perform repairs as per customer concerns and conduct final inspections

3. System Handling

• Track customer complaints in Zendesk and update live status
• Operate Workshop Management System (Getafix) with 100% adherence
• Update operational status and ETA in both CRM and WMS
• Check scooter health using Telematics Command Centre for deep diagnosis

4. Technical Repairs

• Possess complete technical knowledge of EV scooters
• Repair or replace all scooter components as required
• Stay updated on technical training modules, EV bulletins, and product updates

5. Process & Operations

• Ensure strict process adherence at the Experience Centre
• Maintain clearly marked service bays for vehicles/scooters
• Handle invoicing and payment collections
• Ensure bays are clean, safe, and fit for service operations

Skills Required

• Sound technical knowledge of EV / scooter systems
• Ability to use CRM, WMS, and diagnostic tools
• Process - oriented and safety-focused mindset

Experience Requirement

• Minimum Experience: 1 year as an EV 2-Wheeler Technician
• Hands-on experience in electric scooter diagnosis, servicing, and repairs

Compensation

• Salary: 16,000 25,000 Net Take-Home per month
• Salary will be offered based on relevant experience and interview performance

Minimum Qualification

• 12th Pass / Diploma / ITI / Graduation / Post Graduation

Requirements

Experience Requirement

• Minimum Experience: 1 year as an EV 2-Wheeler Technician
• Hands-on experience in electric scooter diagnosis, servicing, and repairs

Compensation

• Salary: 16,000 25,000 Net Take-Home per month
• Salary will be offered based on relevant experience and interview performance

Minimum Qualification

• 12th Pass / Diploma / ITI / Graduation / Post Graduation