EV 2 Wheeler Technician- Assam

2COMS Consulting Pvt. Ltd.; Kamrup Metropolitan; On-site; INR 212,000 - 257,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. at the Experience Centre in Assam invites applications for a customer service technician role focused on Ola scooter repairs and maintenance.

You will greet clients, verify requests, diagnose scooter issues, perform repairs, update reports in the Workshop Management System, and ensure safety and compliance in a fast-paced workshop environment. The position requires at least 6 months in the automobile service sector, with a monthly salary in the ₹19,000–₹23,000 CTC

Qualifications

• Male candidates only
• Minimum experience: 6 months in the automobile service sector

Responsibilities

• Greet and assist customers with professionalism and courtesy
• Verify service requests and capture customer feedback
• Communicate repair updates to customers
• Diagnosis
• Analyze and diagnose scooters for necessary repairs
• Update diagnosis reports in the Workshop Management System
• Perform repairs and final inspections based on customer requests
• Track customer complaints and update the system in real-time
• Operate Workshop Management System and ensure full adherence
• Update operational status and ETA in CRM and WMS systems
• Technical Repairs
• Possess in-depth knowledge of OLA Scooter
• Perform repair and replacement of scooter parts
• Stay updated on OLA technical curriculum and EV news bulletins
• Process and Operational
• Adhere to processes at the Experience Centre and ensure clear bay markings
• Handle invoicing and payment collections
• Maintain service bays for optimal functionality
• Parts Operation
• Audit inventory and ensure system and physical inventory match
• Perform GRN and maintain inventory at the Experience Centre
• Manage warranty part reverse logistics to the main workshop
• Safety and Compliance
• Wear uniform and protective gear while repairing scooters
• Properly handle tool kits and use protective gear
• Ensure availability of fire-fighting equipment for safety

Skills

Customer service

Diagnostics

Repair work

CRM/WMS

Tools

Workshop Management System

CRM

Inventory system

Job description

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Job Description

About the Company

Our client is an Indian multinational ride-sharing company that also operates in other business verticals including financial services and cloud kitchens.

Roles and Responsibilities

• Greet and assist customers with professionalism and courtesy
• Verify service requests and capture customer feedback
• Communicate repair updates to customers
• Diagnosis
• Analyze and diagnose scooters for necessary repairs
• Update diagnosis reports in the Workshop Management System
• Perform repairs and final inspections based on customer requests
• Track customer complaints and update the system in real-time
• Operate Workshop Management System and ensure full adherence
• Update operational status and ETA in CRM and WMS systems
• Technical Repairs
• Possess in-depth knowledge of OLA Scooter
• Perform repair and replacement of scooter parts
• Stay updated on OLA technical curriculum and EV news bulletins
• Process and Operational
• Adhere to processes at the Experience Centre and ensure clear bay markings
• Handle invoicing and payment collections
• Maintain service bays for optimal functionality
• Parts Operation
• Audit inventory and ensure system and physical inventory match
• Perform GRN and maintain inventory at the Experience Centre
• Manage warranty part reverse logistics to the main workshop
• Safety and Compliance
• Wear uniform and protective gear while repairing scooters
• Properly handle tool kits and use protective gear
• Ensure availability of fire-fighting equipment for safety

Requirements

Requirements:

• Only male candidates
• Minimum experience: 6 months in the automobile service sector

Salary: ₹19000-23000 CTC per month including PF+ ESIC +Incentive