EV 2 Wheeler Technician-Andhra Pradesh

2coms; Rajamahendravaram; On-site; INR 212,000 - 257,000; Full time

Job summary

OLA is hiring a Male Automobile Technician in Rajahmundry, India. The role involves greeting customers, diagnosing scooter issues, and performing repairs with Getafix in a busy service centre.

You will update the diagnosis, communicate repair progress, and ensure safe, clean bays for serviceability. The position requires at least 6 months in the automobile service sector, strong conversational skills for in-person and telephonic discussions, and adherence to invoicing and warranty processes.

Qualifications

• Male candidates only.
• At least 6 months experience in automobile service sector.

Responsibilities

• Greet customers with politeness and professionalism.
• Capture VOC and update in the system.
• Diagnose scooter to identify repairs.
• Update diagnosis in Getafix; perform repairs and final inspection.
• Track customer complaints in Zendesk and update CRM/WMS.
• Adhere to safety and service bays protocols.

Skills

Customer service

Communication

Diagnostic skills

Scooter repair

Getafix

Zendesk

Safety compliance

Invoicing

Inventory auditing

Tools

Getafix

Zendesk

CRM

Job description

Rajahmundry, India | Posted on 08/19/2026

• Dial in Extension to connect with Recruiter 393

Job Description

We have an Excellent Opportunity for Male Candidates for Automobile Technician Role.

About Client:

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Roles and Responsibilities:-

• Receiving customer with smile and greet himwith Politeness, courteousness and professionalism
  
• Verify the service requests made bycustomers & Capture VOC of the customer and update in the system
  
• Conversational skill for telephonic as wellas face to face discussion
  
• Customer communications about repairupdates
  
• Analyse and Diagnose the Scooter toidentify number and type of repairs applicable
  
• Update the diagnosis report in the WMS(Getafix)
  
• Perform repairs & final inspection onthe vehicle if the desired repairs as per the customer Voice is performed
  
• Track the Customer complaint in Zendesk andupdate the system on live basis
  
• Operate Workshop Management System(Getafix) and ensure 100 % adherence
  
• Update operational Status and ETA on timelybasis in both CRM and WMS systems
  
• Check for scooter health in TelematicsCommand centre for deep diagnosis
  

4. Technical Repairs

• Service Champion should be fully equippedwith knowledge on OLA Scooter
  
• Could able to repair/replace all the partsof the scooter
  
• Ensure he/she is updated on OLA technicalcurricular, news bulletin on EV
  

5. Process and Operational

• Process adherence at Experience Centre andalso ensure bays are clearly marked for Vehicle/Scooters.
  
• Invoicing and Payment Collections
  
• Ensure bays are free from any foreignmaterials and fit for serviceability
  

6. Parts Operation

• Auditing the inventory and ensure systemand physical inventory is same
  
• Perform GRN and maintain Inventory atExperience Centre
  
• Ensuring Warranty part reverse logistics tothe Mother workshop
  

7. Safety and Compliance

• Wear Uniform and Protective Gear whilerepairing scooter
  
• Use Protective Gear and proper handling ofTool Kits while repairing scooter
  
• Ensure fire fighting equipments are inplace to ensure fire handling
  

Requirements

• Only male candidate.
  
• Min experience: min 6 months experience in an automobile industry in service sector.
  

Salary: ₹19000-23000 CTC per month including PF+ ESIC +Incentive