EV 2 Wheeler Technician-Kerala

2coms; Ernakulam, Kozhikode district, Thrissur; On-site; INR 212,000 - 257,000; Full time

Job summary

2coms in Kochi is hiring an Automobile Technician to service scooters for a leading ride-sharing client. The role requires greeting customers, diagnosing scooter issues, updating repair status in Getafix and Zendesk, and performing repairs with 100% adherence to safety and process norms.

The candidate should have at least 6 months’ experience in an automotive service environment, be male, and willing to work in a fast-paced workshop.

Qualifications

• Minimum 6 months experience in an automobile service role.
• Male candidates only.

Responsibilities

• Greet customers with politeness and professionalism.
• Verify service requests and capture VOC in the system.
• Diagnose scooter and identify repairs needed.
• Update diagnosis in Getafix and track status in Zendesk.
• Perform repairs and final inspection as per customer requests.
• Ensure workshop bays are clearly marked and safe.

Skills

Customer handling

Verbal communication

Diagnosing scooter issues

Safety compliance

Tools

Getafix

Zendesk

CRM

WMS Getafix

Job description

Kochi, Kozhikode, Thrissur, India | Posted on 08/06/2026

Job Description

We have an Excellent Opportunity for Male Candidates for Automobile Technician Role.

About Client:

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Roles and Responsibilities:-

• Receiving customer with smile and greet himwith Politeness, courteousness and professionalism
  
• Verify the service requests made bycustomers & Capture VOC of the customer and update in the system
  
• Conversational skill for telephonic as wellas face to face discussion
  
• Customer communications about repairupdates
  
• Analyse and Diagnose the Scooter toidentify number and type of repairs applicable
  
• Update the diagnosis report in the WMS(Getafix)
  
• Perform repairs & final inspection onthe vehicle if the desired repairs as per the customer Voice is performed
  
• Track the Customer complaint in Zendesk andupdate the system on live basis
  
• Operate Workshop Management System(Getafix) and ensure 100 % adherence
  
• Update operational Status and ETA on timelybasis in both CRM and WMS systems
  
• Check for scooter health in TelematicsCommand centre for deep diagnosis
  

4. Technical Repairs

• Service Champion should be fully equippedwith knowledge on OLA Scooter
  
• Could able to repair/replace all the partsof the scooter
  
• Ensure he/she is updated on OLA technicalcurricular, news bulletin on EV
  

5. Process and Operational

• Process adherence at Experience Centre andalso ensure bays are clearly marked for Vehicle/Scooters.
  
• Invoicing and Payment Collections
  
• Ensure bays are free from any foreignmaterials and fit for serviceability
  

6. Parts Operation

• Auditing the inventory and ensure systemand physical inventory is same
  
• Perform GRN and maintain Inventory atExperience Centre
  
• Ensuring Warranty part reverse logistics tothe Mother workshop
  

7. Safety and Compliance

• Wear Uniform and Protective Gear whilerepairing scooter
  
• Use Protective Gear and proper handling ofTool Kits while repairing scooter
  
• Ensure fire fighting equipments are inplace to ensure fire handling
  

Requirements

• Only male candidate.
• Min experience: min 6 months experience in an automobile industry in service sector.

Salary: ₹19000-23000 CTC per month including PF+ ESIC +Incentive