EV 2 WheelerTechnician-Maharashtra

2COMS Consulting Pvt. Ltd.; Mumbai; On-site; INR 212,000 - 257,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. is seeking a male automobile technician for its Mumbai service ecosystem. The role involves greeting customers, confirming service requests, and capturing VOC while maintaining detailed records in Getafix and Zendesk. You will diagnose scooters and perform repairs per customer guidance, ensuring high service standards.

The position requires at least 6 months of automotive service experience and a professional approach to repair workflows within the Experience Centre.

Qualifications

• Male candidate only.
• Minimum 6 months experience in automobile service.

Responsibilities

• Greet customers with politeness and professionalism.
• Verify service requests and capture VOC.
• Engage in telephonic and face-to-face discussions.
• Communicate repair updates to customers.
• Analyze and diagnose scooter for repairs.
• Update diagnosis in Getafix/WMS systems.
• Perform repairs and final inspection as per customer voice.
• Track complaints in Zendesk and update live status.

Skills

Customer service

Communication skills

Troubleshooting

Telephonic talk

Tools

Zendesk

Getafix

WMS

Job description

Job Description

We have an Excellent Opportunity for Male Candidates for Automobile Technician Role.

About Client:

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Roles and Responsibilities:-

• Receiving customer with smile and greet himwith Politeness, courteousness and professionalism
  
• Verify the service requests made bycustomers & Capture VOC of the customer and update in the system
  
• Conversational skill for telephonic as wellas face to face discussion
  
• Customer communications about repairupdates
  
• Analyse and Diagnose the Scooter toidentify number and type of repairs applicable
  
• Update the diagnosis report in the WMS(Getafix)
  
• Perform repairs & final inspection onthe vehicle if the desired repairs as per the customer Voice is performed
  
• Track the Customer complaint in Zendesk andupdate the system on live basis
  
• Operate Workshop Management System(Getafix) and ensure 100 % adherence
  
• Update operational Status and ETA on timelybasis in both CRM and WMS systems
  
• Check for scooter health in TelematicsCommand centre for deep diagnosis
  

4. Technical Repairs

• Service Champion should be fully equippedwith knowledge on OLA Scooter
  
• Could able to repair/replace all the partsof the scooter
  
• Ensure he/she is updated on OLA technicalcurricular, news bulletin on EV
  

5. Process and Operational

• Process adherence at Experience Centre andalso ensure bays are clearly marked for Vehicle/Scooters.
  
• Invoicing and Payment Collections
  
• Ensure bays are free from any foreignmaterials and fit for serviceability
  

6. Parts Operation

• Auditing the inventory and ensure systemand physical inventory is same
  
• Perform GRN and maintain Inventory atExperience Centre
  
• Ensuring Warranty part reverse logistics tothe Mother workshop
  

7. Safety and Compliance

• Wear Uniform and Protective Gear whilerepairing scooter
  
• Use Protective Gear and proper handling ofTool Kits while repairing scooter
  
• Ensure fire fighting equipments are inplace to ensure fire handling
  

Requirements

• Only male candidate.
  
• Min experience: min 6 months experience in an automobile industry in service sector.
  

Salary: ₹19000-23000 CTC per month including PF+ ESIC +Incentive