EV 2-Wheeler Technician-Odisha

2coms; Baleshwar, Khordha, Cuttack; On-site; INR 180,000 - 300,000; Full time

Job summary

2coms in India is seeking an Automobile Technician (EV / Scooter) to diagnose and repair EV scooters, handle customer interactions both over the phone and in person, and ensure safety and process adherence at the Experience Centre.

The role requires a minimum of 1 year of hands-on EV 2-wheeler technician experience, with familiarity in CRM, WMS, and diagnostic tools. Salary will be offered based on experience and interview performance.

Qualifications

• Minimum 1 year as EV 2-Wheeler Technician.
• Hands-on experience in electric scooter diagnosis, servicing, and repairs.
• Ability to handle customer interactions with professionalism and safety.

Responsibilities

• Greet customers professionally and verify service requests.
• Diagnose and repair EV scooters as per customer concerns.
• Update diagnosis and status in Getafix, CRM and WMS.
• Provide timely updates to customers regarding repair status.
• Track customer issues and ensure proper resolution.

Skills

EV scooter systems

Customer handling

Diagnostics tools

CRM/WMS

Tools

Getafix

Zendesk

CRM

Job description

Berhampur, Bhubaneswar, Cuttack, India

Job Description

Job Description: Automobile Technician (EV / Scooter)

Job Summary

We have an excellent opportunity for male candidates to join as Automobile Technicians with a leading Indian multinational ride-sharing organization . The role involves customer handling, EV scooter diagnostics, repairs, system updates, and strict adherence to safety and operational processes.

Client Overview

Our client is a reputed Indian multinational ride-sharing company with diversified business verticals and a strong presence in the electric mobility ecosystem.

Role

Receive customers politely and greet them with professionalism

Verify service requests and capture Voice of Customer (VOC) in the system

Handle customer interactions both telephonically and face-to-face

Provide timely updates to customers regarding repair status

Analyze and diagnose EV scooters to identify required repairs

Update diagnosis reports in WMS (Getafix)

Perform repairs as per customer concerns and conduct final inspections

Track customer complaints in Zendesk and update live status

Operate Workshop Management System (Getafix) with 100% adherence

Update operational status and ETA in both CRM and WMS

4. Technical Repairs

Possess complete technical knowledge of EV scooters

Repair or replace all scooter components as required

Stay updated on technical training modules, EV bulletins, and product updates

5. Process & Operations

Ensure strict process adherence at the Experience Centre

Maintain clearly marked service bays for vehicles/scooters

Handle invoicing and payment collections

Ensure bays are clean, safe, and fit for service operations

Skills Required

Sound technical knowledge of EV / scooter systems

Ability to use CRM, WMS, and diagnostic tools

Process-oriented and safety-focused mindset

Experience Requirement

Minimum Experience: 1 year as an EV 2-Wheeler Technician

Hands-on experience in electric scooter diagnosis, servicing, and repairs

Compensation

Salary will be offered based on relevant experience and interview performance

Requirements

Experience Requirement

Minimum Experience: 1 year as an EV 2-Wheeler Technician

Hands-on experience in electric scooter diagnosis, servicing, and repairs

Compensation

Salary will be offered based on relevant experience and interview performance

Compensation

Salary will be offered based on relevant experience and interview performance