EUS Team Lead

CMS It Services; Thane; On-site; INR 900,000 - 1,300,000; Full time

Job summary

CMS It Services in Maharashtra seeks an experienced IT support leader to head the desktop support team. You will guide engineers, troubleshoot issues, and ensure reliable end-user assistance across the organization.

This role emphasizes strong leadership, clear communication with technical and non-technical stakeholders, and the development of robust desktop support processes and knowledge bases to drive operational excellence.

Qualifications

• 5+ years of experience in IT support or related field.
• Strong leadership skills and ability to manage a team effectively.
• Excellent communication skills for interacting with technical and non-technical stakeholders.

Responsibilities

• Lead a team of desktop support engineers to provide technical assistance to end users.
• Manage and prioritize IT tickets, ensuring timely resolution of issues affecting business operations.
• Collaborate with other teams to resolve complex technical problems that require coordination across multiple departments.
• Develop and maintain documentation for desktop support processes, procedures, and knowledge base.

Skills

Leadership

Communication

Hardware support

IT tickets management

Job description

Roles and Responsibilities :

• Lead a team of desktop support engineers to provide technical assistance to end users.
• Manage and prioritize IT tickets, ensuring timely resolution of issues affecting business operations.
• Collaborate with other teams to resolve complex technical problems that require coordination across multiple departments.
• Develop and maintain documentation for desktop support processes, procedures, and knowledge base.

Job Requirements :

• 5-15 years of experience in IT support or related field.
• Strong leadership skills with ability to manage a team effectively.
• Excellent communication skills for interacting with both technical and non-technical stakeholders.
• Proficiency in hardware support, IT team lead, desktop support lead, desktop team lead roles.