EUC desktop support enginner

Tata Consultancy Services; Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

Tata Consultancy Services in Delhi is seeking a Desktop Support professional to install desktop images, manage desktop devices, and deliver end-to-end incident resolution for field users. The role emphasizes hands-on hardware/software support and remote device management using approved tools.

Candidates should be versed in Windows XP/7/8/10, IMAC/desk-side support, and security profiles with anti-virus monitoring. The role includes VIP desk-side support for senior users.

Qualifications

• Should have expertise on EUC tools, remote support tools, MS Office and Outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.

Responsibilities

• Knowledge and experience on windows XP/7/8/10 OS
• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Experience with Service management tool Remedy
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues

Tools

EUC tools

Remote support tools

MS Office

Outlook

Lync

VPN

Mobile device support

Job description

Role & responsibilities

(Ideally should not be more than 3-5)

Must-Have**

• Should have expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution

Good-to-Have

• knowledge in AD and smart hands and feet support.
• Knowledge in Networking and smart hands and feet support.
• knowledge and experience of supporting MAC devices and tablets

Responsibility of / Expectations from the Role

• Knowledge and experience on windows XP/7/8/10 OS
• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Experience with Service management tool Remedy
• .
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues

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