EUC Admin

Tata Consultancy Services; Thiruvananthapuram; On-site; INR 420,000 - 660,000; Full time

Job summary

Tata Consultancy Services in Thiruvananthapuram seeks an experienced IT Help Desk professional to deliver end-user support for laptops, desktops, peripherals and mobile devices across branch offices. You will manage asset tracking, lifecycle provisioning and operate as the local SPOC for incidents through ITSM tools.

Responsibilities include deskside hardware/software support, AV and meeting room tech, basic network troubleshooting, onboarding/offboarding, and Google Workspace administration.

Qualifications

• Provide end-user support for laptops, desktops, peripherals and mobile devices.
• Deploy, replace and maintain laptops/assets across lifecycle including asset tracking.
• Act as local IT Help Desk SPOC: log incidents, raise requests and ensure timely resolution via ITSM tools.
• Deskside support and break-fix for hardware, software, OS and applications.
• Manage printers, scanners, conferencing/AV devices, projectors and meeting room tech.
• Troubleshoot branch office network devices incl. APs, switches, firewalls and connectivity.
• Handle onboarding/offboarding and IMACD activities for workstations.
• Administer Google Workspace: user/licence management, mailbox admin, transfers, security.

Responsibilities

• Provide end-user support for laptops, desktops, peripherals, and mobile devices.
• Distribute, deploy, replace, and maintain laptops/assets across lifecycle with asset tracking.
• Act as local IT Help Desk SPOC: receive user queries, log incidents/service requests, create tickets, ensure timely resolution via ITSM tools.
• Perform deskside support and break-fix for hardware, software, OS and application issues.
• Manage printers, scanners, AV devices, projectors and meeting room tech.
• Provide basic support for branch network devices including APs, switches, firewalls, connectivity issues.
• Handle onboarding, offboarding, IMACD activities, and workstation provisioning.
• Administer Google Workspace including user creation/deletion, license mgmt, mailbox transfers, and basic security.

Skills

EUC Field Support

Laptop/Desktop Troubleshooting

ITSM Tools

Printer & AV Support

Networking Basics

Google Workspace Admin

Asset Inventory Mgmt

Customer Communication

ManageEngine Endpoint Central Admin

Intune / SCCM Admin

MDM Solutions

Windows OS Admin

Meeting Room Support

Security & Endpoint Protection

Tools

ServiceNow

ServiceDesk Plus

EndPoint Central (ManageEngine)

Intune

SCCM

Google Workspace Admin

Job description

Role & responsibilities

• EUC / Field Support experience
• Laptop & Desktop Troubleshooting
• IT Service Desk / Ticketing Tools (ServiceNow, ServiceDesk Plus, etc.)
• Printer & AV Support
• Basic Networking (Switches, APs, Firewall Connectivity)
• Google Workspace (G Suite) Administration
• Asset & Inventory Management
• Customer Handling and Communication Skills
• Hands‑on experience with ManageEngine Endpoint Central for software deployment, OS imaging, patch management, endpoint compliance, asset management, and remote endpoint administration

• Endpoint Central / Intune / SCCM Administration
• MDM Solutions
• Windows OS Administration
• Meeting Room & Collaboration Tools Support
• Basic Security and Endpoint Protection Knowledge

Preferred candidate profile

Provide end‑user support for laptops, desktops, peripherals, and mobile devices across branch and site offices.

Distribute, deploy, replace, and maintain laptops and IT assets throughout their lifecycle, including asset tracking and inventory management.

Act as the local IT Help Desk SPOC by receiving user queries, logging incidents/service requests, creating tickets, and ensuring timely resolution through the ITSM tool.

Perform deskside support and break‑fix activities for hardware, software, operating system, and application‑related issues.

Manage and support printers, scanners, conferencing/AV devices, projectors, and meeting room technology.

Provide basic support and troubleshooting for branch office network devices including Access Points (APs), switches, firewalls, and connectivity issues.

Handle user onboarding, offboarding, IMACD (Install, Move, Add, Change, Delete) activities, and workstation provisioning.

Administer Google Workspace (G Suite), including user creation/deletion, license management, group management, mailbox administration, document transfers, and basic security administration.

Manage Endpoint Central (ManageEngine) for endpoint administration, including software deployment, OS deployment/imaging, patch management, remote troubleshooting, policy enforcement, endpoint inventory management, and health monitoring of end‑user devices.

Coordinate with OEM vendors, service providers, and internal technology teams for incident resolution, warranty claims, and hardware replacements

Maintain IT asset inventory, update CMDB records, and ensure compliance with organizational policies and audit requirements.

Provide onsite support for VIP users, branch offices, and remote locations as required.