Desktop Management - Infrastructure Services (IS) - Lead

Tata Consultancy Services; Hyderabad; On-site; INR 4,200,000 - 5,400,000; Full time

Job summary

Tata Consultancy Services is seeking a Lead EUS Engineer to oversee global endpoint management for Windows 10/11 and macOS. You will act as SME for endpoint strategy, standardize OSD processes, and drive security and deployment standards across the organization.

You will lead a team of EUS engineers, coordinate automation efforts with PowerShell/Bash, and manage Patch & Deployment lifecycles using MDT and ManageEngine Endpoint Central, while leveraging Nexthink for proactive health analytics.

Qualifications

• 8+ years in Enterprise User Services (EUS)
• 3+ years in a Lead capacity
• Expert-level with endpoint management tools
• Strong knowledge of Windows AD/GPO and macOS MDM

Responsibilities

• Serve as SME for global endpoint management strategy across Windows and macOS.
• Standardize OS deployment processes and enforce hardware/software standards.
• Administer ManageEngine Endpoint Central and oversee automated patching schedules.
• Lead Nexthink-driven health monitoring, RCA, and remediation campaigns.
• Manage a team of EUS engineers and handle vendor/licensing relationships.

Skills

Endpoint strategy

Team leadership

Automation scripting

Security awareness

Tools

ManageEngine Endpoint Central

Nexthink

MDT

PowerShell

Bash

Active Directory

GPO

JAMF

ManageEngine MDM

BitLocker

FileVault

Job description

Required Technical Skills

Endpoint Management: 8+ years in EUS, with at least 3 years in a Lead capacity.

• Core Tools: Expert-level knowledge of ManageEngine Endpoint Central (formerly Desktop Central) and Nexthink.
• Platform Mastery: In-depth administration of both Windows (Active Directory/GPO) and macOS (JAMF or ManageEngine MDM).
• Packaging: Proficiency in PowerShell and Bash for automating complex software deployments.
• Security: Strong understanding of endpoint security (BitLocker, FileVault, and Vulnerability Remediation).

Key Responsibilities*

1. Endpoint Strategy & Governance

• Serve as the Subject Matter Expert (SME) for the global endpoint management strategy covering Windows (10/11) and macOS (Sequa/Taho).
• Standardize Operating System Deployment (OSD) processes, using MDT.
• Define and enforce hardware/software standards across the organization.

2. Engineering & Automation (ManageEngine focus)

• Administration: Advanced configuration and maintenance of ManageEngine Endpoint Central.
• Patch Management: Design and oversee automated patching schedules for OS and 3rd-party applications to meet security SLAs.
• Software Distribution: Lead the Application Packaging lifecycle (MSI, EXE, DMG, PKG) and manage the enterprise Self-Service Portal.
• OS Deployment: Create and maintain "Gold Images" or provisioning profiles for various hardware models.

3. Digital Experience & Analytics (Nexthink focus)

• Utilize Nexthink to proactively monitor endpoint health and identify "silent" issues before they impact users.
• Drive Root Cause Analysis (RCA) for systemic performance issues using Nexthinks real-time analytics.
• Design and deploy Nexthink Campaigns to gather employee feedback and automate remediation via Nexthink Remote Actions.

4. Team Leadership & Operations

• Lead a team of EUS engineers, providing technical mentorship and performance management.
• Act as the final escalation point for complex technical issues (L 1.5/L 3 support).
• Manage vendor relationships and ensure licensing compliance for all managed software