EUC Lead

Tata Consultancy Services; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Tata Consultancy Services in Bengaluru is seeking an experienced IT support lead with 10-15 years of experience to manage desktop support services and managed IT projects. The role focuses on delivering high-quality technical support and ensuring SLA compliance.

You will mentor a team, coordinate with vendors, maintain security policies, and develop documentation to support secure, compliant, and efficient IT operations in a large enterprise environment.

Qualifications

• Lead and mentor a team of IT support technicians.
• Provide advanced troubleshooting for hardware, software, and network issues.
• Oversee deployment, management, and support of mobile devices and applications.
• Manage the packaging and deployment of software applications to ensure compatibility and performance.
• Implement and maintain antivirus solutions to protect the organization's IT infrastructure.
• Ensure timely distribution of software updates and patches to maintain system security and performance.
• Monitor and ensure compliance with SLAs for incidents, tasks, and change requests, ensuring timely and effective resolution.
• Manage and deliver IT projects related to desktop support and other managed services.
• Develop and maintain comprehensive technical documentation, including procedures, user guides, and training materials.
• Coordinate with vendors for hardware and software procurement, maintenance, and support.
• Implement and enforce security policies and procedures to protect company data and systems.
• Track and report on KPIs to ensure SLAs are met.
• Good understanding of Incident and Request Management (ITIL-Framework).

Responsibilities

• Lead and mentor a team of IT support technicians.
• Provide advanced troubleshooting for hardware, software, and networks.
• Oversee deployment and support of mobile devices and applications.
• Coordinate with vendors for procurement, maintenance, and support.
• Ensure timely software updates and patch management.

Skills

Team leadership

Troubleshooting

Mobile device management

Software packaging

Antivirus management

Patch management

SLA monitoring

IT project delivery

ITIL incident management

Security policies

Job description

ONLY PEOPLE WITH RELEVANT SKILL AND SPECIFIED LEVEL OF EXPERIENCE YEARS NEED TO APPLY

Required Experience : 10 - 15 years

Desired Competencies (Technical/Behavioral Competency)

• Lead and mentor a team of IT support technicians, fostering a collaborative and efficient work environment.
• Provide advanced troubleshooting and resolution for hardware, software, and network issues.
• Oversee the deployment, management, and support of mobile devices and applications.
• Manage the packaging and deployment of software applications to ensure compatibility and performance.
• Implement and maintain antivirus solutions to protect the organization's IT infrastructure.
• Ensure timely distribution of software updates and patches to maintain system security and performance.
• Monitor and ensure compliance with SLAs for incidents, tasks, and change requests, ensuring timely and effective resolution.
• Manage and deliver IT projects related to desktop support and other managed services.
• Develop and maintain comprehensive technical documentation, including procedures, user guides, and training materials.
• Coordinate with vendors for hardware and software procurement, maintenance, and support.
• Implement and enforce security policies and procedures to protect company data and systems.
• Track and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met
• Good understanding of Incident and Request Management (ITIL-Framework).