Desktop Support Engineer

Tech Zone LLC; Mumbai; On-site; INR 500,000 - 700,000; Full time

Job summary

A technology services company in Mumbai is seeking an End User Computing (Desktop Support) L1 technician with 2-4 years of onsite support experience. Responsibilities include managing desktop devices and incidents, providing hardware and software support, and ensuring compliance with security profiles. The ideal candidate should be proficient with SCCM, Intune, and office applications, along with good troubleshooting skills in Active Directory and remote support tools. This role offers a contract duration of one year with potential extensions.

Qualifications

• 2-4 years of experience in Onsite support.
• Knowledge and experience on Windows OS.
• Experience with Desk side support services.

Responsibilities

• Manage Desktop Devices incidents through to resolution.
• Provide standard hardware and software support and maintenance.
• Monitor security profiles and anti-virus software.

Skills

Onsite support

Service management tools

SCCM

Intune

EUC tools

Remote support tools

MS Office

Outlook

Active Directory

MAC devices

Tools

ServiceNow

SCCM

Job description

Contract Duration: one year and extendable

Role: End User Computing (Desktop Support) L1-Onsite services 2-4 years of experience in Onsite support Knowledge and experience on windows OS Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. Experience with Service management tool – ex – Service now Experience with SCCM (system center configuration manager) and Intune. Should have good expertise on EUC tools, remote support tools, MS office and outlook. Preferable to have a good understanding of Lync, VPN, and mobile device support. Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. Ensure that each Desktop Device is installed with the appropriate Desktop image. Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls. Good to have – knowledge in Active Directory and smart hands and feet support. Good to have – knowledge and experience of supporting MAC devices and tablets Administration of Printers and Scanners. Troubleshoot and resolve issues related to Active Directory and SCCM (System Center Configuration Manager). Deploy, manage, and maintain software packages, updates, and patches using SCCM. Monitor software distribution and handle inventory and reporting.