Desktop EUC L1

Iron Systems, Inc; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Iron Systems, Inc. in Hyderabad requires an IT Desktop Support Specialist to manage desktop devices throughout their lifecycle, including hardware, software, and connectivity. You will handle IMAC, desk-side support, patching, security monitoring, and VIP on-site assistance.

Proficiency with Windows 7, AD, and ServiceNow is valued, along with MS Office, VPN, Lync, and ITIL knowledge. Bachelor's degree is preferred, with electronics background as a plus.

Qualifications

• Must have strong Windows 7 OS knowledge and experience.
• Experience with Active Directory and smart hands support.
• Knowledge of MAC devices and tablets is desirable.
• Exposure to ServiceNow or similar service-management tools.
• Proficiency with MS Office and Outlook is required.
• Understanding of VPN and mobile device support is preferred.
• Familiarity with Lync and ITIL incident/change/problem processes.

Responsibilities

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Handle IMAC and desk-side support services.
• Maintain desktop hardware and software life cycle, including OS deployments.
• Provide standard hardware/software support and remote management.
• Support patch updates, hardware replacements, and spare stock management.
• Analyze service desk data to identify training or automation needs.
• Ensure each Desktop Device has the correct image installed.
• Monitor security profiles and anti-virus on all desktop devices.
• Provide VIP on-site support when no other IT team is available.

Skills

Windows 7 OS

Active Directory

MAC devices support

MS Office & Outlook

VPN & mobile device support

Lync

ITIL processes

Education

Associate degree in electronics

Bachelor's degree preferred

Tools

ServiceNow

EUC tools

Remote support tools

Job description

Responsibilities

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Requirements

• Knowledge and experience on windows 7 OS
• Good to have – knowledge in AD and smart hands and feet support.
• Good to have – knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool – ex – Service now
• Should have good expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.