EUC Operation Engineer

Conglomerateit Services; Hyderabad; Hybrid; INR 1,200,000 - 2,100,000; Full time

Job summary

Conglomerateit Services in Hyderabad is seeking a hands-on Endpoint Operations Engineer to manage and support enterprise end-user computing environments, ensuring laptops, desktops, and endpoint platforms stay secure, compliant, and highly available for users including executives.

You will own end-to-end device lifecycle (IMACD) for Windows and macOS, configure and deploy policies, patch OS, monitor compliance, and resolve issues with a focus on automation and self-service improvements.

Qualifications

• Strong experience supporting enterprise Windows and macOS environments.
• Hands-on expertise with Intune, MECM, and/or Jamf Pro.
• Good understanding of endpoint lifecycle management and deskside support.
• Experience with OS patching, compliance, and troubleshooting.
• Familiarity with ITSM processes and tools.
• Excellent communication and customer support skills.

Responsibilities

• Manage end-to-end device lifecycle activities (IMACD) for Windows and macOS devices.
• Operate and support endpoint management platforms such as Intune, MECM, and Jamf Pro.
• Handle device enrollment, configuration profiles, application deployments, and compliance policies.
• Perform OS patching, compliance monitoring, and remediation activities.
• Provide white-glove/VIP support for executives and business-critical users.
• Troubleshoot hardware, software, peripheral, and endpoint management issues.
• Support ITSM processes including incidents, requests, problem management, and change management.
• Maintain operational documentation, runbooks, and knowledge base articles.
• Identify opportunities for automation, standardization, and self-service improvements.

Skills

Windows environments

Intune

MECM

Jamf Pro

Endpoint lifecycle

OS patching

ITSM

VIP support

Executive support

Job description

Job Title: Endpoint Operations Engineer EUC (OPSEUC)
Location: Hyderabad
Position Type: Full-time (Individual Contributor)

About the Role:
We are looking for a hands-on Endpoint Operations Engineer to manage and support enterprise end-user computing environments. This role focuses on ensuring laptops, desktops, and endpoint management platforms remain secure, compliant, and highly available for users across the organization, including executive leadership.

Key Responsibilities:

• Manage end-to-end device lifecycle activities (IMACD) for Windows and macOS devices
• Operate and support endpoint management platforms such as Intune, MECM, and Jamf Pro
• Handle device enrollment, configuration profiles, application deployments, and compliance policies
• Perform OS patching, compliance monitoring, and remediation activities
• Provide white-glove/VIP support for executives and business-critical users
• Troubleshoot hardware, software, peripheral, and endpoint management issues
• Support ITSM processes including incidents, requests, problem management, and change management
• Maintain operational documentation, runbooks, and knowledge base articles
• Identify opportunities for automation, standardization, and self-service improvements

Required Skills:

• Strong experience supporting enterprise Windows and macOS environments
• Hands-on expertise with Intune, MECM, and/or Jamf Pro
• Good understanding of endpoint lifecycle management and deskside support
• Experience with OS patching, compliance, and troubleshooting
• Familiarity with ITSM processes and tools
• Excellent communication and customer support skills

Nice to Have:

• Certifications in Microsoft Endpoint, Jamf, Windows, macOS, or ITIL
• Experience supporting global/distributed environments
• Exposure to endpoint security, identity, or Zero Trust concepts