Estate Manager

Express Builders; Sonipat; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Express Builders is seeking an experienced Estate Manager to oversee day-to-day operations of a residential project in Haryana/ Sonipat. You will manage facilities, security, housekeeping, MEP services, and vendor coordination to ensure a safe, clean, and well-maintained living environment.

The role requires 6-8 years’ experience in estate or facility management, strong leadership, and excellent communication with residents and contractors.

Qualifications

• 6-8 years of relevant experience in estate management, facility management, property management, residential projects, or hospitality.
• Experience managing large residential societies/projects will be preferred.
• Strong knowledge of building maintenance, MEP services, security, housekeeping, and facility operations.
• Good vendor and manpower management skills.
• Strong communication, interpersonal, and problem-solving abilities.
• Ability to handle resident complaints and operational issues effectively.
• Strong leadership and team-management capabilities.
• Good knowledge of MS Office and preparation of MIS reports.

Responsibilities

• Manage the overall day-to-day operations and maintenance of the residential project.
• Ensure proper upkeep of common areas, landscaping, roads, parking areas, clubhouse, amenities, and other facilities.
• Supervise housekeeping, security, maintenance, electrical, plumbing, HVAC, STP/WTP, DG, lifts, and other facility-related services.
• Coordinate with maintenance teams, vendors, contractors, and service providers for timely completion of work.
• Monitor and control facility management expenses and ensure optimum utilization of resources.
• Conduct regular inspections of the property and identify maintenance, safety, and operational issues.
• Handle residents' complaints, requests, and concerns professionally and ensure timely resolution.
• Maintain strong relationships with residents and ensure a high level of customer satisfaction.
• Ensure compliance with safety standards, statutory requirements, fire safety norms, and applicable regulations.
• Monitor security arrangements, access control, CCTV, visitor management, and emergency response systems.
• Manage manpower deployment, attendance, discipline, performance, and productivity of site staff.
• Maintain records related to maintenance, AMC contracts, equipment, inventory, utilities, incidents, and vendor performance.
• Prepare regular MIS reports covering maintenance, manpower, expenses, complaints, utilities, and other operational activities.
• Ensure proper management of electricity, water, diesel, and other utilities to minimize wastage and operational costs.
• Coordinate emergency situations and ensure appropriate action is taken for breakdowns, accidents, fire incidents, or other emergencies.
• Ensure the project is maintained to a high standard and presents a professional image to residents and visitors.

Skills

Estate management

Facilities management

Vendor management

Staff leadership

Customer service

MS Office

Job description

We are looking for an experienced and responsible Estate Manager to oversee the day-to-day operations, maintenance, facilities, security, and overall upkeep of a residential project. The ideal candidate will ensure a safe, clean, well-maintained, and comfortable environment for residents while coordinating effectively with vendors, contractors, and internal teams.

Key Responsibilities :

• Manage the overall day-to-day operations and maintenance of the residential project.
• Ensure proper upkeep of common areas, landscaping, roads, parking areas, clubhouse, amenities, and other facilities.
• Supervise housekeeping, security, maintenance, electrical, plumbing, HVAC, STP/WTP, DG, lifts, and other facility-related services.
• Coordinate with maintenance teams, vendors, contractors, and service providers for timely completion of work.
• Monitor and control facility management expenses and ensure optimum utilization of resources.
• Conduct regular inspections of the property and identify maintenance, safety, and operational issues.
• Handle residents' complaints, requests, and concerns professionally and ensure timely resolution.
• Maintain strong relationships with residents and ensure a high level of customer satisfaction.
• Ensure compliance with safety standards, statutory requirements, fire safety norms, and applicable regulations.
• Monitor security arrangements, access control, CCTV, visitor management, and emergency response systems.
• Manage manpower deployment, attendance, discipline, performance, and productivity of site staff.
• Maintain records related to maintenance, AMC contracts, equipment, inventory, utilities, incidents, and vendor performance.
• Prepare regular MIS reports covering maintenance, manpower, expenses, complaints, utilities, and other operational activities.
• Ensure proper management of electricity, water, diesel, and other utilities to minimize wastage and operational costs.
• Coordinate emergency situations and ensure appropriate action is taken for breakdowns, accidents, fire incidents, or other emergencies.
• Ensure the project is maintained to a high standard and presents a professional image to residents and visitors.

Candidate Profile:

• 6-8 years of relevant experience in estate management, facility management, property management, residential projects, or hospitality.
• Experience managing large residential societies/projects will be preferred.
• Strong knowledge of building maintenance, MEP services, security, housekeeping, and facility operations.
• Good vendor and manpower management skills.
• Strong communication, interpersonal, and problem-solving abilities.
• Ability to handle resident complaints and operational issues effectively.
• Strong leadership and team-management capabilities.
• Good knowledge of MS Office and preparation of MIS reports.
• Ability to work under pressure and handle emergencies effectively.