Engineer - Sales & Service-( Graco)

Cutmac Marketing Pvt Ltd; Chennai District; On-site; INR 300,000 - 520,000; Full time

Job summary

Cutmac Marketing Pvt Ltd in Chennai invites applications for an Industrial Sales/Service Engineer. You will handle installation, commissioning, troubleshooting, and preventive maintenance for power tools and hand tools, with onsite and field visits.

The role requires 1–3 years in industrial sales, degree/diploma in mechanical/automobile engineering, and willingness to travel across Tamil Nadu, Andhra Pradesh, Karnataka, and Pondicherry.

Qualifications

• Electrical knowledge will be an added advantage
• Basic IT system knowledge, email communication, CRM & Quotation preparation
• Degree / Diploma in Mechanical/Automobile Engineering
• 1-3 years experience in Industrial sales, preferably in power tools & hand tools
• To be based in below locations - Chennai
• Ability to Travel & Meet customers regularly (Tamilnadu, Andhra & Karnataka, Pondicherry)

Responsibilities

• Respond promptly to customer service calls and provide technical guidance onsite or through phone support.
• Conduct installation, commissioning, troubleshooting, and preventive maintenance as per standards.
• Prepare and submit a detailed report for every service call—onsite or remote—within the required timeline.
• Maintain proper documentation and data backup for all service activities.
• Schedule and plan customer visits based on priority, location, and service requirements.
• Provide service support across Tamil Nadu, Karnataka, Pondicherry, Andhra Pradesh, including travel for onsite jobs.
• Maintain and monitor spare-parts stock, ensuring timely replenishment.
• Ensure adherence to all safety protocols during service execution.
• Provide customer training and technical guidance to improve equipment usage and reduce downtime.
• Continuously upgrade technical knowledge through training and product updates.

Skills

Industrial sales

Power tools & hand tools

Travel willingness

CRM usage

Quotation preparation

Electrical knowledge

Education

Degree / Diploma in Mechanical/Automobile Engineering

Tools

CRM software

MS Office

Job description

• Respond promptly to customer service calls and provide technical guidance either onsite or through
• phone support.
• Conduct installation, commissioning, troubleshooting, and preventive maintenance as per standards.
• Prepare and submit a detailed report for every service call—onsite or remote—within the required
• timeline.
• Maintain proper documentation and data backup for all service activities.
• Schedule and plan customer visits based on priority, location, and service requirements.
• Provide service support across Tamil Nadu, Karnataka, Pondicherry,Andhra Pradesh, including travel
• for onsite jobs.
• Maintain and monitor spare-parts stock, ensuring timely replenishment.
• Ensure adherence to all safety protocols during service execution.
• Provide customer training and technical guidance to improve equipment usage and reduce downtime.
• Continuously upgrade technical knowledge through training and product updates.
• Electrical knowledge will be an added advantage
• Degree / Diploma in Mechanical/Automobile Engineering
• 1-3 years experience in Industrial sales, preferably in power tools & hand tools
• To be based in below locations - Chennai
• Ability to Travel & Meet customers regularly (Tamilnadu, Andhra & Karnataka, Pondicherry)
• Basic IT system knowledge, email communication, CRM & Quotation preparation