End User Computing Analyst

NTT DATA North America; Chennai District; On-site; INR 300,000 - 600,000; Full time

Job summary

NTT DATA North America is hiring for a Desktop Support role based in Chennai, Tamil Nadu, India. The successful candidate will provide end-user support, addressing issues related to hardware, software, and networking. Candidates should have 1-3 years of experience in desktop and laptop support, specifically with Windows operating systems. Key responsibilities include guiding users through troubleshooting steps, assisting with installations, and creating technical documentation. Position requires effective communication skills and problem-solving abilities.

Qualifications

• 1-3 years of experience in desktop and laptop support.
• Ability to address user tickets regarding hardware, software, and networking.
• Experience in customizing desktop applications to meet user needs.

Responsibilities

• Provide end user support and desktop support on Windows systems.
• Address user tickets related to hardware, software, and networking.
• Guide users through installation of applications and peripherals.
• Conduct remote troubleshooting and follow up with clients.

Skills

End user support

Desktop support – Windows operating system

Internet Explorer

TCP/IP

DHCP

Device Manager

Registry editor

User Manager

Admin Commands

Job description

Roles and Responsibilities

• End user support
• Desktop support – Windows operating system
• Local and network installation
• Internet Explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
• Addressing user tickets regarding hardware, software, and networking
• Walking customers through installing applications and computer peripherals
• Asking targeted questions to diagnose problems

Requirements

• 1-3 years of experience in desktop and laptop support
• Address user tickets regarding hardware, software, and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step‑by‑step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals