End User Computing Analyst

NTT DATA, Inc.; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading IT services firm in Chennai is seeking a Technical Support specialist to provide end user support for desktop and laptop systems. The ideal candidate will have 1-3 years of experience in troubleshooting hardware and software issues, assisting users with installations, and logging technical issues. Strong communication skills and the ability to follow step-by-step instructions are essential. This role offers opportunities for career growth in a dynamic environment.

Qualifications

• 1-3 years of experience in Desktop and Laptop support.
• Ability to address user tickets regarding hardware, software, and networking.
• Experience in guiding users with simple, step-by-step instructions.

Responsibilities

• Provide end user support for Desktop and Laptop systems.
• Address user tickets regarding hardware and software issues.
• Guide users through installing applications and peripherals.
• Document technical issues and solutions accurately.

Skills

Desktop support

Hardware troubleshooting

Software installation

Networking support

Job description

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• End user support-Desktop support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands.
• Addressing user tickets regarding hardware, software and networking
• Walking customers through installing applications and computer peripherals
• Asking targeted questions to diagnose problems

Requirements

• 1- 3 years of experience in Desktop and Laptop support.
• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Job Segment

Technical Support, Testing, Technology