End User Computing Engineer

Neurealm; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Neurealm in Mumbai seeks an EUC support specialist to provide first-line support for desktops, laptops, and mobile devices.

You will troubleshoot hardware and software issues, assist in onboarding new users, and help improve EUC solutions while maintaining docs and security compliance.

Join training sessions to educate users on new technologies and processes and contribute to timely resolutions.

Responsibilities

• Provide first-line EUC support for desktops, laptops, and mobile devices.
• Troubleshoot hardware and software issues to ensure timely resolution.
• Assist in onboarding new users, including setup and configuration of devices.
• Collaborate with cross-functional teams to implement and enhance EUC solutions.
• Maintain documentation of support processes and update knowledge base articles.
• Ensure compliance with security protocols and IT policies.
• Participate in training sessions to educate users on new technologies and processes.

Job description

• Provide first-line support for end-user computing devices, including desktops, laptops, and mobile devices.
• Troubleshoot hardware and software issues, ensuring timely resolution.
• Assist in onboarding new users, including setup and configuration of devices.
• Collaborate with cross-functional teams to implement and enhance EUC solutions.
• Maintain documentation of support processes and update knowledge base articles.
• Ensure compliance with security protocols and IT policies.
• Participate in training sessions to educate users on new technologies and processes.