Chat Support Associate

Team Vertex Cosmos; Pune District; On-site; INR 250,000 - 350,000; Full time

Job summary

Transcom India in Pune is looking for a Chat Support Executive to join our growing customer support team. You will handle customer queries via chat, resolve account and order-related questions, and deliver quick, accurate resolutions while maintaining a professional customer experience.

The role requires excellent written English, strong problem-solving skills, and comfort with rotational shifts. Basic computer knowledge and multitasking are important, with a focus on customer-focused service

Qualifications

• Excellent written English communication skills.
• Strong customer service and problem-solving skills.
• Comfortable working in rotational shifts.
• Basic computer knowledge and good multitasking ability.
• Customer-focused with a willingness to learn.

Responsibilities

• Handle customer queries through chat support.
• Resolve account, order, and process-related queries.
• Provide quick, accurate, and effective resolutions.
• Deliver a professional and positive customer experience.
• Maintain quality and productivity standards.

Skills

Written English

Customer service

Problem-solving

Multitasking

Customer-focused

Job description

WERE HIRING | CHAT SUPPORT EXECUTIVE

Looking for an exciting opportunity in Customer Support? Join Transcom India and be part of our growing team in Pune!

Position: Chat Support Executive
Company: Transcom India
Location: Pune
Shift: Rotational Shifts

What You’ll Do

• Handle customer queries through chat support
• Resolve account, order, and process-related queries
• Provide quick, accurate, and effective resolutions
• Deliver a professional and positive customer experience
• Maintain quality and productivity standards

What We’re Looking For

• Excellent written English communication skills
• Strong customer service and problem-solving skills
• Comfortable working in rotational shifts
• Basic computer knowledge and good multitasking ability
• Customer-focused with a willingness to learn

Interested candidates can connect with:

HR – Sakshi

9168143977
[e-mail]
Interested candidates can reach out directly or share this opportunity with someone who may be a good fit.