Electrical BPO Executive

ExcelR Edtech Pvt Ltd; Ajmer; On-site; INR 250,000 - 420,000; Full time

Job summary

ExcelR Edtech Pvt Ltd is seeking an Electrical BPO Executive to join our team in Rajasthan. The role focuses on handling customer inquiries, providing technical support, and ensuring satisfaction related to electrical products and services.

You will respond to inquiries, troubleshoot issues, and coordinate with technical teams to meet customer needs. Strong communication and problem-solving abilities are essential for success in this fast-paced environment.

Qualifications

• Strong understanding of electrical concepts.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using computer systems and software for customer management.
• Strong problem-solving skills and a customer-oriented mindset.

Responsibilities

• Respond to customer inquiries regarding electrical products and services, providing accurate information and support.
• Assist in troubleshooting and resolving customer issues related to electrical systems and equipment.
• Collaborate with technical teams to ensure customer needs are met effectively.
• Maintain detailed records of customer interactions and transactions.
• Provide feedback to management on customer concerns and suggestions for improvement.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Electrical concepts

Communication

Multitasking

Computer systems

Problem solving

Tools

CRM software

Job description

We are seeking an Electrical BPO Executive to join our team in Rajasthan.

This role is ideal for individuals who are passionate about the electrical industry and have a keen interest in business process outsourcing.

As an Electrical BPO Executive, you will be responsible for handling customer inquiries, providing technical support, and ensuring customer satisfaction in relation to electrical products and services.

Key Responsibilities

• Respond to customer inquiries regarding electrical products and services, providing accurate information and support.
• Assist in troubleshooting and resolving customer issues related to electrical systems and equipment.
• Collaborate with technical teams to ensure customer needs are met effectively.
• Maintain detailed records of customer interactions and transactions.
• Provide feedback to management on customer concerns and suggestions for improvement.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills

• Strong understanding of electrical concepts and terminology.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using computer systems and software for customer management.
• Strong problem-solving skills and a customer-oriented mindset.