BPO Executive

Kankei; Mumbai; On-site; INR 250,000 - 400,000; Full time

Job summary

Kankei in Mumbai, Maharashtra seeks a dedicated BPO Executive to join our dynamic team. The role centers on delivering exceptional customer support in an international call center setting, handling inquiries, resolving issues, and maintaining professionalism at all times.

You will document interactions, participate in ongoing training to stay current with product knowledge and service protocols, and collaborate with peers to improve processes and customer satisfaction in a fast-paced environment.

Qualifications

• Proven experience in an international call center or BPO.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Customer-oriented mindset with a passion for helping others.
• Familiarity with voice process operations and customer support best practices.

Responsibilities

• Handle inbound and outbound calls, addressing customer inquiries and resolving issues promptly.
• Maintain a high level of professionalism and customer service during all interactions.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Document customer interactions and feedback accurately in the system.
• Participate in training sessions to stay updated on product knowledge and service protocols.

Skills

International call center experience

Communication

Customer service mindset

Multitasking

Voice process familiarity

Job description

We are seeking a dedicated BPO Executive to join our dynamic team in Maharashtra.

The ideal candidate will have a strong background in customer support within an international call center environment.

As a BPO Executive, you will be responsible for providing exceptional service to our clients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

• Handle inbound and outbound calls, addressing customer inquiries and resolving issues promptly.
• Maintain a high level of professionalism and customer service during all interactions.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Document customer interactions and feedback accurately in the system.
• Participate in training sessions to stay updated on product knowledge and service protocols.

Required Skills:

• Proven experience in an international call center or BPO environment.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Customer-oriented mindset with a passion for helping others.
• Familiarity with voice process operations and customer support best practices.