Electrical BPO Executive

ExcelR Edtech Pvt Ltd; Jaipur; On-site; INR 180,000 - 240,000; Full time

Job summary

ExcelR Edtech Pvt Ltd in Rajasthan is seeking an enthusiastic Electrical BPO Executive to join our team. The role focuses on delivering exceptional customer service and support for electrical products and services, suitable for fresh graduates to up to five years of related experience.

Responsibilities include handling inquiries, troubleshooting, maintaining records, and contributing to service quality. Training will be provided to enhance product knowledge and customer service skills.

Qualifications

• Strong electrical knowledge.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems for customer management.

Responsibilities

• Handle customer inquiries and provide accurate information regarding electrical products and services.
• Assist customers in troubleshooting issues and resolving complaints effectively.
• Collaborate with team members to ensure customer satisfaction and maintain service quality standards.
• Document customer interactions and maintain records in the system.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Electrical concepts

Communication

Multitasking

Customer management

Job description

We are seeking an enthusiastic Electrical BPO Executive to join our team in Rajasthan. This role is ideal for individuals who are passionate about the electrical industry and are looking to start or advance their career in a business process outsourcing environment. As an Electrical BPO Executive, you will be responsible for providing exceptional customer service and support related to electrical products and services. This position is suitable for candidates with varying levels of experience, from fresh graduates to those with up to five years of experience in a related field.

Key Responsibilities

• Handle customer inquiries and provide accurate information regarding electrical products and services.
• Assist customers in troubleshooting issues and resolving complaints effectively.
• Collaborate with team members to ensure customer satisfaction and maintain service quality standards.
• Document customer interactions and maintain records in the system.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills

• Strong understanding of electrical concepts and terminology.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using computer systems and software for customer management.
• A proactive approach to problem-solving and customer service.