BPO Executive

Kankei; Vasai; On-site; INR 279,000 - 391,000; Full time

Job summary

Kankei is seeking a dedicated BPO Executive in Maharashtra to join our dynamic team. The role focuses on delivering exceptional customer support in an international call center environment, ensuring client needs are met efficiently and professionally.

The successful candidate will handle inbound and outbound calls, document interactions in the system, and participate in training to stay updated on product knowledge and service protocols while maintaining a customer-first mindset.

Qualifications

• Proven experience in an international call center or BPO.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment while handling multiple tasks.
• Customer-focused with passion for helping others.
• Familiarity with voice process operations.

Responsibilities

• Handle inbound and outbound calls and resolve customer inquiries promptly.
• Maintain professionalism and high-quality customer service.
• Collaborate with teammates to improve processes and satisfaction.
• Document interactions and feedback accurately in the system.
• Participate in training to stay updated on product knowledge and service protocols.

Skills

International call center experience

Communication skills

Multi-tasking

Customer-oriented

Voice process operations

Job description

We are seeking a dedicated BPO Executive to join our dynamic team in Maharashtra.

The ideal candidate will have a strong background in customer support within an international call center environment.

As a BPO Executive, you will be responsible for providing exceptional service to our clients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

• Handle inbound and outbound calls, addressing customer inquiries and resolving issues promptly.
• Maintain a high level of professionalism and customer service during all interactions.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Document customer interactions and feedback accurately in the system.
• Participate in training sessions to stay updated on product knowledge and service protocols.

Required Skills:

• Proven experience in an international call center or BPO environment.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Customer-oriented mindset with a passion for helping others.
• Familiarity with voice process operations and customer support best practices.