Electrical Customer Support Specialist

ExcelR Edtech Pvt Ltd; Ajmer; Sur place; INR 250 000 - 450 000; Plein temps

Résumé du poste

ExcelR Edtech Pvt Ltd in Rajasthan is seeking an Electrical Customer Support Specialist to provide exceptional support for electrical products and services. You will be the liaison between customers and the company, ensuring inquiries and issues are addressed promptly and effectively.

The role involves handling inquiries via phone, email, and chat, documenting interactions, and collaborating with the technical team to resolve complex issues.

Qualifications

• Strong communication skills and a customer-focused approach.
• Solid understanding of electrical systems and products.
• Ability to troubleshoot basic electrical issues and guide customers.

Responsabilités

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot electrical issues and provide effective solutions.
• Document customer interactions and feedback accurately.
• Collaborate with the technical team to resolve complex issues.

Connaissances

Customer service

Communication skills

Electrical knowledge

Description du poste

We are seeking an Electrical Customer Support Specialist to join our team in Rajasthan. In this role, you will be responsible for providing exceptional customer service and support related to electrical products and services. You will act as a liaison between the company and our customers, ensuring that their inquiries and issues are addressed promptly and effectively.

Key responsibilities include responding to customer inquiries via phone, email, and chat, troubleshooting electrical issues, and providing solutions or guidance to customers. You will also be responsible for documenting customer interactions and feedback, as well as collaborating with the technical team to resolve complex issues.

The ideal candidate will possess strong communication skills, a solid understanding of electrical systems, and a passion for helping customers. You should be able to work independently and as part of a team, demonstrating problem-solving abilities and a customer‑centric approach.

Join us in delivering outstanding service to our customers and contributing to our mission of excellence.