Electrical Customer Support Specialist

ExcelR Edtech Pvt Ltd; Jaipur; On-site; INR 320,000 - 520,000; Full time

Job summary

ExcelR Edtech Pvt Ltd in Rajasthan is seeking an Electrical Customer Support Specialist to provide expert assistance on electrical products and services. The role focuses on resolving customer queries via phone, email, or chat with clear communication and meticulous record-keeping.

The ideal candidate will understand electrical systems, stay informed about product features, and collaborate with the technical team to deliver high-quality support and customer satisfaction.

Qualifications

• Strong knowledge of electrical systems and components.
• Excellent customer service and communication skills.
• Ability to troubleshoot and resolve technical issues.
• Proficient in using customer support software and tools.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Provide technical support and assistance to customers regarding electrical products and services.
• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Troubleshoot and resolve customer issues related to electrical systems and products.
• Collaborate with the technical team to elevate complex issues and ensure customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Educate customers on product features and usage to enhance their experience.
• Stay updated on product knowledge and industry trends to provide informed support.

Skills

Electrical systems

Customer service

Troubleshooting

Support tools

Communication

Tools

CRM software

Job description

We are seeking an Electrical Customer Support Specialist to join our team in Rajasthan. This role is essential in providing exceptional support to our customers regarding electrical products and services. The ideal candidate will have a strong understanding of electrical systems and a passion for helping customers resolve their issues effectively.

Key Responsibilities:

• Provide technical support and assistance to customers regarding electrical products and services.
• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Troubleshoot and resolve customer issues related to electrical systems and products.
• Collaborate with the technical team to elevate complex issues and ensure customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Educate customers on product features and usage to enhance their experience.
• Stay updated on product knowledge and industry trends to provide informed support.

Required Skills:

• Strong knowledge of electrical systems and components.
• Excellent customer service and communication skills.
• Ability to troubleshoot and resolve technical issues.
• Proficient in using customer support software and tools.
• Strong problem-solving skills and attention to detail.