Customer Service Executive - Electrical BPO

ExcelR Edtech Pvt Ltd; Ajmer; On-site; INR 180,000 - 240,000; Full time

Job summary

ExcelR Edtech Pvt Ltd is seeking a Customer Service Executive for its Electrical BPO division to handle client inquiries via phone, email, or chat and to provide clear product information.

The role emphasizes strong communication, ability to multitask in a fast-paced environment, and accurate record-keeping, with continual updates on product knowledge to deliver informed support.

Qualifications

• Strong verbal communication skills with a focus on customer service.
• Knowledge of electrical products and services is a plus.
• Experience in a BPO or customer service environment.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using computer systems and software for customer management.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide information about products and services related to electrical solutions.
• Assist customers with troubleshooting and resolving issues related to their electrical products or services.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance customer satisfaction.
• Stay updated on product knowledge and industry trends to provide informed support.

Skills

Verbal communication

Electrical knowledge

BPO experience

Multi-tasking

Computer systems

Job description

We are seeking a dedicated and enthusiastic Customer Service Executive for our Electrical BPO division. The ideal candidate will be responsible for providing exceptional customer service and support to our clients in the electrical sector. This role requires strong communication skills and the ability to handle customer inquiries effectively.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide information about products and services related to electrical solutions.
• Assist customers with troubleshooting and resolving issues related to their electrical products or services.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance customer satisfaction.
• Stay updated on product knowledge and industry trends to provide informed support.

Required Skills

• Strong verbal communication skills with a focus on customer service.
• Knowledge of electrical products and services is a plus.
• Experience in a BPO or customer service environment.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using computer systems and software for customer management.