EH-LOU-L06-EXE - Executive - Lounge

Zoho; Goa; On-site; INR 250,000 - 400,000; Full time

Job summary

Encalm Hospitality Private Limited is seeking an experienced hospitality professional for a full-time lounge operations role in Goa. You will greet passengers, take orders, serve food and beverages, assist with luggage, and maintain lounge cleanliness while ensuring top-tier customer satisfaction.

A background in hotel management and strong communication skills are essential for success in this role. The position requires 3–6 years of experience in hospitality, with a focus on F&B knowledge and

Qualifications

• Minimum 3–6 years of experience in hotel/hospitality/restaurant or related industry.
• Strong F&B knowledge and customer service orientation.
• Graduate/BHM/Diploma in Hotel Management from a recognized institute.

Responsibilities

• Ensure highest level of customer satisfaction in food and beverages.
• Greet and assist passengers at front reception counter and lounge.
• Assist passengers with luggage at entry/exit and provide meet-and-greet when required.
• Take orders and serve food and beverages to passengers.

Skills

Customer service

Communication skills

Teamwork

Safety awareness

Education

Graduate/BHM/Diploma in Hotel Management

Job description

Encalm Hospitality Private Limited | Full time

JOBRESPONSIBILITIES:-

• Ensure the highestlevel of customer satisfaction in food and beverages
• To greet, receive and bidfarewell to passengers in the front receptioncounter.
• To assist passengerswith their luggage on entry and exit at thelounge.
• To take order of thepassengers.
• To serve food and beverage topassengers.
• To clean the table afterpassengers finished their meal.
• To page for flight departure forcontracted airlines.
• To page for the availability ofshower facility to passengers on queue.
• To carry out regular checks ofall areas of the lounge, such as shower rooms, toilets toensure consistent cleanliness.
• To handle Meet and Greet servicewhen required.
• Must be well versed with thedifferent currency conversion rates.
• To possess a good knowledge ingeneral information of the airport including itsfacilities, flight schedules and airlines information, directionto the departure gates etc.
• To be well versed with thecomputer and/or email and internet services; to assistpassengers whenever required.
• To cooperate and work in a teamtowards development, implementation, maintenance andimprovement of the quality management system.
• Direct all aspects of operationsof the F&B department and control its quality inaccordance with company and ISO standard.
• To take initiative to identifyareas for improvement and participate in continualimprovement activities.
• To undertake other jobs assignedby superior from time to time.
  

Requirements

JOB REQUIREMENTS:-

• Minimum 3-6 years of experiencein Hotel/Hospitality/Restaurant or any other relatedindustry.
• Graduate/BHM/Diploma inHotel Management from any recognizedUniversity/Institute.
• Enthusiastic, Pleasingpersonality, good communication skills, Responsible, Smart &tidy in appearance, Excellent F&B knowledge.
• Consistently offer professional,friendly and engaging services.
• Follow all safety and sanitationpolicies when handling food and beverages.
• Preference-Hotel/Hospitality/Restaurant/Aviation/FMCGor any other related Industry.

Note: Jobresponsibilities are subject to change by the employer as thecompany needs and requirements of the job change.