Lounge operations manager

Holland Advisors; Delhi; On-site; INR 1,200,000 - 1,700,000; Full time

Job summary

A consulting firm in Delhi seeks a Human Resources Executive to maximize staff efficiency and ensure quality of work. Responsibilities include overseeing staff performance, managing grievances, and preparing budgets. Candidates should have 12-15 years of experience in hospitality or a related field, along with strong organizational and leadership skills. This role requires expertise in operations management and conflict resolution.

Qualifications

• 12-15 years of experience in Operations in Hospitality/FMCG/F&B.
• Knowledge of ISO standards and business principles.
• Ability to manage time and workload effectively.

Responsibilities

• Oversee staff performance and ensure quality of work.
• Handle client complaints and staff grievances.
• Prepare forecasts and budgets for the division.

Skills

Organizational Skills

Production and Planning Skills

Leadership Skills

Conflict Management

Problem Solving

Communication Skills

Attention to Detail

Education

Graduation/Post-graduation/Diploma in operations management

Job description

Human Resources Executive @ Holland Advisors | MBA in HR Management

Job Scope:

• Maximization of staff efficiency, assurance of quality of work.
• Supervision of administrative matters.
• Staff Grievances.
• Preparation of budgets.
• Resources management.

Job Responsibilities:

• To oversee staff performance in Lounge and customer service.
• To maximize staff efficiency and ensure quality of work done and ensure timely completion of jobs for clients.
• To monitor staff appearance, attire, conduct and work attitude and emphasize the importance of team spirit.
• To supervise administrative matters and ensure appropriate action is taken to repair / replace malfunction equipment.
• To handle client complaint and staff grievances.
• To be responsible for any business development projects assigned by the Management from time to time.
• To be responsible for improvements and / or implementation of new services and operational policies as and when required.
• To improve the competency of personnel by providing relevant training program.
• To be responsible to achieve company’s quality objectives and targets.
• To prepare forecast of budget needed for the division.
• To support and work with other divisions as a team to achieve most efficient and effective operations and results.
• To allocate proper resources and assign appropriate personnel.
• To cooperate and work in a team towards development, implementation, maintenance and improvement of the quality management system.
• To take initiative to identify areas for improvement and participate in continual improvement activities.
• To undertake other jobs assigned by superior from time to time.

Job Requirements:

• Proven experience of 12-15 years in handling Operations in Hospitality/FMCG/F&B or any other relevant/related industry in the same role.
• Graduation/Post-graduation/Diploma in operations management or any other similar role from any recognized Institute/University.
• Highly Organized, Production and Planning Skills, Understanding of Stock Management Systems, Ability to Manage Time and Workload Effectively, Excellent Communication Skills, Both Written and Verbal, Leadership Skills, Experience in Negotiating and Working With Suppliers; Ability to Work in a Team Environment; Strong Problem Solving Skills; Strong Attention to Detail, Ability to Engage and Motivate Others, Drive to Achieve Results.
• Possession of key competencies, including conflict management, business negotiation, organization and decision-making.
• Knowledgeable about ISO standards.
• Adequate knowledge of business and management principles (budgeting, strategic planning, resource allocation and human resources).
• Preference-Hotel/Hospitality/FMCG Industry or any other related/relevant Industry.