Educational Counselor

Assignedge network private limited; Mumbai; On-site; INR 391,000 - 502,000; Full time

Benefits offered by this job

Performance incentives

Flexible leave policy

Learning & development

Team activities

Job summary

Assignedge network private limited is seeking an Education Sales Counselor / Inside Sales Executive to join the sales team in Mumbai. You will engage with high-intent leads, understand parents’ requirements, guide them through enrollment, and convert prospects into paying customers.

The role emphasizes upselling, cross-selling, and maintaining CRM records for follow-ups. The position requires 1–3 years in B2C inside sales, excellent English and Hindi communication, and a willingness to work six

Qualifications

• Graduate in any field.
• Strong communication skills in English and Hindi.
• 1–3 years in B2C inside sales, telesales, or customer success.
• Experience in EdTech or digital products is a plus.
• Proven track record of achieving sales and conversion targets.

Responsibilities

• Make daily calls to inbound/outbound leads and engage via WhatsApp and email.
• Conduct needs analysis and guide parents through enrollment processes.
• Upsell and cross-sell relevant programs and products to customers.
• Maintain CRM data with accurate lead and deal information and track follow-ups.

Skills

English

Hindi

CRM

Telesales

Education

Bachelor's degree

Tools

CRM systems

Spreadsheets

Video calls/Chat tools

Job description

Job Description – Education Sales Counselor / Inside Sales

Job Title

Location

Working Days & Timings

• 6-day working week
• One weekly off on a rolling basis
• Working hours: 10:00 AM – 7:00 PM

About the Role

We are looking for a motivated and target-oriented Education Sales Counselor / Inside Sales Executive to join our sales team.

The role involves engaging with high-intent leads, understanding parents' requirements, guiding them through the enrollment process, and converting prospects into paying customers. The candidate will also be responsible for upselling and cross-selling relevant programs and products.

Key Responsibilities

Lead Engagement & Conversion

• Connect with inbound leads through calls, WhatsApp, and email.
• Understand customer requirements and conduct effective needs analysis.
• Convert qualified prospects into paying customers.
• Follow up regularly with prospective customers.

Upselling & Cross-Selling

• Recommend relevant advanced programs, bundles, and learning products.
• Achieve monthly sales and revenue targets.
• Identify opportunities to increase customer lifetime value.

Product Knowledge

• Develop strong knowledge of the company's products and programs.
• Clearly communicate product benefits, outcomes, and value to parents.
• Deliver confident and consultative sales pitches.
• Maintain accurate customer and lead information in the CRM.
• Track follow-ups, deal stages, and conversions.
• Ensure timely CRM updates and prevent lead leakage.
• Maintain daily call and sales activity records.

Customer Experience

• Understand and address customer queries professionally.
• Provide empathetic and solution-oriented guidance.
• Coordinate with internal support teams whenever required.

Market Feedback

• Share customer insights and feedback with relevant internal teams.
• Help improve sales campaigns, customer journeys, and product communication.

Key Performance Indicators (KPIs)

• Daily Calls: Minimum 80–100 connected calls, including new leads and follow-ups.
• Lead Conversion: Target conversion of 15–20% of qualified leads.
• Monthly Revenue: Achievement of assigned sales/enrollment targets.
• CRM Discipline: 100% CRM updates and timely follow-ups.
• Upselling/Cross-Selling: Contribution towards additional revenue through relevant products and programs.

Candidate Requirements

• Graduate in any field.
• Excellent communication skills in English and Hindi.
• 1–3 years of experience in B2C inside sales, telesales, or customer success.
• Experience in EdTech or digital products will be preferred.
• Proven track record of achieving sales and conversion targets.
• Strong objection-handling and negotiation skills.
• Comfortable working in a target-driven environment.
• Good working knowledge of CRM systems, spreadsheets, and virtual communication tools.
• Strong interpersonal skills with an empathetic and consultative approach.
• Comfortable working 6 days a week, with one weekly off.

Nice to Have

• Experience in early-childhood education or parenting products.
• Experience with outbound calling or dialer systems.
• Knowledge of upselling and cross-selling techniques.
• Data-driven approach to sales.
• Salary: ₹35,000 – ₹45,000 per month, depending on experience and market standards.
• Incentives: Monthly performance-based incentives with uncapped earning potential.
• Flexible leave policy.
• Learning and development opportunities.
• Team activities, weekly huddles, and celebrations.

High-performing candidates can progress to roles such as:

Growth opportunities are available within approximately 12–18 months, based on performance, leadership ability, and business contribution.