Inside Sales Specialist

CliniLaunch Research Institute; Bengaluru; On-site; INR 400,000 - 640,000; Full time

Benefits offered by this job

Competitive salary with incentives

Career growth opportunities

Comprehensive product and industry培训

Collaborative and professional work环境

Opportunities to develop expertise in,

Job summary

CliniLaunch Research Institute in Bengaluru is seeking an Inside Sales Specialist to engage with prospective students and professionals, guiding them to enroll in relevant courses. The role emphasizes consultative selling, lead qualification, and driving conversions in a competitive, customer-focused setting.

You will manage inquiries via calls, WhatsApp, email, and other channels, providing course guidance and ensuring a smooth enrollment experience, with targets for sales and revenue.

Qualifications

• Bachelor's degree required; background in education, healthcare, or life sciences is a plus.
• 1–6 years in Inside Sales or related customer-facing roles.
• Excellent verbal and written communication skills.

Responsibilities

• Manage inbound and outbound leads via calls, WhatsApp, email, and other channels.
• Counsel prospects and recommend suitable courses based on goals.
• Drive sales cycle from qualification to enrollment and targets.
• Maintain accurate CRM records and follow-ups to maximise conversions.
• Collaborate with internal teams to ensure smooth enrollment processes.

Skills

Communication skills

Persuasion

Negotiation

Objection handling

CRM familiarity

Education

Bachelor's degree

Tools

CRM systems

Lead management

Job description

Job Description – Inside Sales Specialist

Industry: EdTech / Education

Work Mode: Work from Office

Employment Type: Full-Time

Experience: 1–6 Years

About the Role

We are seeking a highly motivated and results-oriented Inside Sales Specialist to join our Sales & Admissions team. The candidate will be responsible for engaging with prospective students and working professionals, understanding their career aspirations, providing appropriate course guidance, and converting qualified leads into successful enrollments.

The ideal candidate will have strong communication and interpersonal skills, a consultative approach to sales, and a proven ability to achieve targets in a competitive, customer-focused environment.

Key Responsibilities

• Manage and convert inbound and outbound leads through calls, WhatsApp, email, and other communication channels.
• Engage with prospective students and professionals to understand their educational and career requirements.
• Provide professional counselling and recommend relevant courses based on individual career objectives.
• Deliver clear and accurate information regarding course curriculum, benefits, duration, fees, certifications, and career opportunities.
• Drive the complete sales cycle from lead qualification and counselling to conversion and enrollment.
• Conduct structured and timely follow-ups with prospects to maximize conversion opportunities.
• Achieve monthly and quarterly sales, enrollment, revenue, and conversion targets.
• Identify customer needs and use a consultative sales approach to recommend suitable programs.
• Handle customer objections, queries, and concerns effectively and professionally.
• Maintain accurate records of leads, interactions, follow-ups, and opportunities in the CRM.
• Ensure timely updates of the sales pipeline and maintain high-quality CRM data.
• Build and maintain strong relationships with prospects throughout the admission process.
• Coordinate with internal teams to ensure a smooth enrollment and onboarding experience.
• Maintain a high standard of customer experience throughout the sales journey.
• Stay updated on course offerings, industry trends, competitor activities, and customer requirements.
• Share market and customer feedback with the management team to support sales strategy and process improvement.

Candidate Profile

• Bachelor's degree in any discipline; relevant education, healthcare, life sciences, or related backgrounds will be an advantage.
• 1–6 years of relevant experience in Inside Sales, EdTech Sales, Admissions, Academic Counselling, Tele-sales, or similar customer-facing sales roles.
• Experience in selling education, professional certification, healthcare, or career-development programs will be preferred.
• Excellent verbal and written communication skills.
• Strong presentation, persuasion, negotiation, and objection-handling abilities.
• Demonstrated ability to work against sales targets and KPIs.
• Strong customer-centric approach with effective relationship-building skills.
• Familiarity with CRM systems and lead management processes.
• Ability to manage multiple leads and follow-ups efficiently.
• Fluency in at least one South Indian language is mandatory; additional language proficiency will be an advantage.

Key Performance Indicators

The role will be evaluated based on:

• Monthly sales and revenue achievement
• Follow-up and lead management efficiency
• CRM compliance and data accuracy
• Customer engagement and counselling quality

What We Offer

• Competitive salary with performance-based incentives
• Career growth opportunities within a growing EdTech organization
• Comprehensive product and industry training
• Collaborative and professional work environment
• Opportunities to develop expertise in consultative selling and education counselling

Ideal Candidate

The ideal candidate is a target-driven, confident, persuasive, and customer-focused sales professional who can build trust with prospects, understand their requirements, provide the right guidance and consistently drive conversions.