Education Counsellor

Back2study; Mumbai, Navi Mumbai; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Performance incentives

Job summary

Back2Study is seeking a Customer Success Executive (Key Accounts Executive) in Mumbai to counsel students aiming for higher education in the United Kingdom. The role involves building rapport, guiding admissions, and driving referrals through campaigns and lead engagement.

The ideal candidate will handle end-to-end admission processes, coordinate with university partners, and conduct mock tests, while maintaining strong student relationships in a fast-paced international education environment.

Qualifications

• Bachelor's degree in any discipline.
• Experience in education counselling or student recruitment preferred.
• Strong communication and interpersonal skills in English.
• Knowledge of UK higher education admissions is a plus.

Responsibilities

• Handle inbound and outbound student leads for UK university admissions.
• Counsel students on university selection, courses, eligibility, and documentation.
• Coordinate with university partners for offers and updates.
• Conduct mock tests and interview preparation sessions.
• Follow up with prospective students to improve conversion and enrolments.
• Maintain CRM records of interactions and applications.

Skills

Communication

Interpersonal

English proficiency

Education

Bachelor's degree

Job description

Job description:

Job Description Customer Success Executive

Company: Back2Study

Location: Chembur, Mumbai (Work from Office)

Employment Type: Full-time

About the Role

Back2Study is looking for a motivated and student-focused Customer Success Executive (Key Accounts Executive) to support students aspiring to pursue higher education in the United Kingdom. The role involves building rapport with the students while counselling them, managing university application processes, assisting with mock tests and admission preparation, and driving referrals through campaigns and lead engagement activities.

This is an ideal opportunity for someone who enjoys student interaction, relationship management, sales-driven counselling, and working in a fast-paced international education environment.

Key Responsibilities

• Handle and manage inbound and outbound student leads for UK university admissions.
• Guide students through the complete admission journey for undergraduate, postgraduate, and pathway programs in UK universities.
• Counsel students on university selection, courses, eligibility, documentation, and application procedures.
• Assist students with application submissions and coordinate with university partners for offer letters and updates.
• Conduct and coordinate mock tests, interview preparation sessions, and student readiness activities.
• Follow up with prospective students regularly to improve conversion rates and enrolments.
• Generate referrals through campaigns, student networks, and lead engagement initiatives.
• Maintain accurate records of student interactions, applications, and follow-ups in CRM systems.
• Coordinate with internal teams for visa guidance, documentation, and onboarding processes.
• Build strong relationships with students to ensure a smooth and positive enrolment experience.
• Achieve monthly admission and conversion targets.

Required Skills & Qualifications

• Bachelors degree in any discipline.
• Prior experience in education counselling, admissions, tele sales, or student recruitment preferred.
• Strong communication and interpersonal skills in English.
• Good understanding of UK higher education admissions is an advantage.
• Confident in counselling, lead conversion, and relationship management.
• Comfortable conducting calls, follow-ups, and student engagement activities.
• Ability to multitask and work in a target-driven environment.
• Basic knowledge of Microsoft Office, Google Sheets, and CRM tools.

Preferred Candidate Profile

• Passionate about international education and student success.
• Energetic, proactive, and confident communicator.
• Strong problem-solving and organizational skills.
• Ability to work independently as well as within a team environment.

What We Offer

• Opportunity to work in the growing international education sector.
• Opportunity to interact with people from across the world, with different ethnic and cultural origin
• Exposure to UK university partnerships and admissions processes.
• Supportive and collaborative work environment.

Benefits:

• Excellent performance based incentives equivalent to monthly salary

Work Location: In person