Senior academic counselor

upGrad Study Abroad; Ahmedabad; On-site; INR 450,000 - 700,000; Full time

Benefits offered by this job

Global exposure

Career growth opportunities

Job summary

upGrad Study Abroad in Ahmedabad is seeking a Senior Academic Counsellor – Study Abroad to engage with prospective learners and parents, understand academic and career goals, and offer tailored study-abroad solutions. The role focuses on lead identification, outbound calls, counselling sessions, and driving enrolments with CRM-driven follow-ups.

You will navigate country and program options, guide applicants through applications and timelines, and collaborate with internal teams to ensure a

Qualifications

• Minimum 2+ years of sales experience is mandatory.
• Prior EdTech or study abroad sales/counselling experience is an advantage.
• Hands-on CRM knowledge and experience is mandatory.
• Proven track record of achieving sales targets and funnel hygiene.
• Experience engaging with both learners and parents is preferred.
• Graduation is mandatory and 6-day working environment.

Responsibilities

• Identify and engage prospective study-abroad learners via outbound and inbound calls.
• Understand learner background, goals, country preferences, budget and requirements.
• Arrange and conduct counselling sessions through VC, F2F or other channels.
• Provide personalised counselling and recommend suitable programs and solutions.
• Explain countries, universities, programs, eligibility, timelines and processes.
• Build rapport, lead consultative selling and address objections.
• Maintain regular follow-ups and ensure funnel hygiene in CRM.
• Take ownership of leads and drive daily, weekly and monthly enrolments.

Skills

CRM knowledge

Counselling

Lead management

Outreach calling

Stakeholder engagement

English fluency

Education

Graduation

Tools

CRM software

Job description

Experience: 2+ years in Sales / EdTech Sales

Working Days: Monday – Saturday (6 Days)

Working Hours: 10:30 AM – 7:30 PM

About upGrad Study Abroad

Location: Ahmedabad, Gujarat

Experience: 2+ years in Sales / EdTech Sales

Working Days: Monday – Saturday (6 Days)

Working Hours: 10:30 AM – 7:30 PM

About upGrad Study Abroad

upGrad Study Abroad helps learners achieve their international education goals through personalized guidance across countries, universities, courses, eligibility, applications, and the overall study-abroad journey.

Role Overview

We are looking for a Senior Academic Counsellor – Study Abroad who will be responsible for engaging with prospective learners and parents, understanding their academic and career requirements, providing the right study-abroad solutions, and driving enrolments.

The role involves lead identification, outbound calling, counselling session arrangement, learner and parent engagement, requirement understanding, solution-based counselling, follow-ups, CRM management, and achieving daily, weekly, and monthly enrolment targets.

Key Responsibilities

• Identify and engage with prospective study-abroad learners through outbound and inbound calls.
• Understand the learner's academic background, career goals, country preferences, budget, and study-abroad requirements.
• Engage with learners and parents to understand their expectations, concerns, and decision-making factors.
• Arrange and conduct counselling sessions through VC, F2F, or other relevant channels.
• Provide personalized counselling and recommend suitable study-abroad programs and solutions.
• Explain relevant countries, universities, programs, eligibility, application processes, and timelines.
• Build strong rapport and establish trust through effective communication and consultative selling.
• Handle objections and address concerns related to country, university, course, fees, eligibility, and the study-abroad process.
• Maintain regular and structured follow-ups with prospective learners.
• Identify opportunities within the assigned lead funnel and ensure effective lead utilization.
• Use CRM effectively to manage leads, update activities, maintain follow-up records, track opportunities, and ensure complete and accurate funnel hygiene.
• Work closely with internal teams to ensure a smooth learner journey from counselling to enrolment.
• Take complete ownership of assigned leads and opportunities until closure.
• Consistently achieve daily, weekly, and monthly enrolment and revenue targets.
  

Eligibility Criteria

• Minimum 2+ years of sales experience is mandatory.
• Prior EdTech sales experience will be an added advantage.
• Prior Study Abroad / International Education sales or counselling experience will be a strong advantage.
• Hands-on CRM knowledge and experience is mandatory.
• Proven track record of achieving and exceeding sales targets.
• Experience in counselling, consultative selling, and objection handling.
• Experience engaging with both learners and parents.
• Strong lead management and follow-up experience.
• Graduation is mandatory.
• Candidates should be comfortable working in a 6-day working environment (Monday–Saturday).
  

Skills Required

• Excellent verbal communication and strong English fluency.
• Strong interpersonal and relationship-building skills.
• Strong counselling and consultative selling abilities.
• Ability to understand learner requirements and recommend the right study-abroad solution.
• Strong persuasion, negotiation, and objection-handling skills.
• Ability to effectively communicate with and influence parents.
• Good working knowledge of CRM tools and lead-management systems.
• Ability to maintain accurate CRM updates, follow-ups, activities, and opportunity stages.
• Strong follow-up and funnel-management skills.
• Target-oriented and result-driven approach.
• Strong ownership and accountability towards targets.
• Good time management and ability to work in a fast-paced, target-driven environment.
  

Key Performance Areas

• Daily lead identification and effective lead utilization.
• Calling and connecting with learners and parents.
• Counselling session bookings and completion.
• Quality of learner and parent counselling.
• Lead-to-enrolment conversion.
• Achievement of daily, weekly, and monthly enrolment targets.
• Consistent follow-up and funnel management.
• CRM hygiene and accurate lead/activity updates.
  

Why Join upGrad?

Global Exposure: Build your career in the international education and study-abroad industry.

Career Growth: Develop expertise across study-abroad counselling, sales, learner engagement, and leadership.

Impact Learner Careers: Help students and professionals make informed decisions about their international education and career journeys.

High-Ownership Role: Own your funnel, counselling conversations, learner relationships, and enrolment numbers.