Principal Client Success Consultant

Studyin; Tamil Nadu; On-site; INR 600,000 - 1,000,000; Full time

Job summary

StudyIn is seeking a Principal Client Success Consultant in India (pan-India offices possible). The role focuses on counselling prospective students for partner UK universities, driving applications and enrolments, and managing the student pipeline to achieve recruitment targets.

The candidate should have a Bachelor's degree and 2–3 years in student recruitment or admissions counselling, with CRM experience and a proactive, data-driven approach to conversion.

Qualifications

• Bachelor's degree required.
• 2–3 years in student recruitment, admissions counselling, or similar roles.
• Experience with outbound calling and CRM-driven conversion is preferred.
• Exposure to UK higher education recruitment is a plus.

Responsibilities

• Counsel prospective students for partner UK universities.
• Drive applications and enrolments and manage the student pipeline.
• Maintain accurate CRM records and track leads from enquiry to enrolment.
• Collaborate with university partners and internal teams to improve conversion.
• Provide timely communication to students and families; report recruitment metrics.

Skills

Counselling

CRM management

Lead conversion

Stakeholder management

Education

Bachelor's degree

Background in International Education / Business / Marketing

Job description

Job Description

2 - 7 Years

Permanent

Position Title

Principal Client Success Consultant

Role Type

Counselling

Reporting to

Regional Manager

Location

India (or designated StudyIn office – pan India)

Employment Type

Full time

About the company

At StudyIn, we believe that the right guidance has the power to changelives. As the world’s most trusted higher education specialist, we’ve helpedover 1.3 million students access study opportunities since 2006, placing themat top universities across the UK, USA, Canada, Australia, New Zealand,Ireland, and Dubai. Our global team of 500+ professionals spans 40+ countriesworldwide, offering expert counselling, admissions support, visa guidance, anduniversity partnerships.

Main Duties& Scope of the role

The StudyIn University Ambassador Programme (UAP) is a strategicpartnership model designed to increase student recruitment, strengthenuniversity brand visibility, and improve conversion and enrolment outcomes.

As a Principal Client Success Consultant, you will act as an extensionof the partner university's International Recruitment team within the StudyInnetwork. You will be responsible for engaging prospective students, drivingapplications and enrolments, managing the student pipeline, and delivering anexceptional student experience while achieving agreed recruitment targets.

Key Responsibilities

1. Student Recruitment & Conversion

• Engage and counsel prospective students interestedin studying at the partner UK university.
• Provide guidance on programmes, admissionsrequirements, scholarships, and study opportunities.
• Build relationships with students and parents todrive applications, deposits, and enrolments.
• Manage student enquiries and conduct proactivefollow-ups throughout the recruitment journey.
• Support students with application requirements andadmissions processes.
• Achieve individual conversion and enrolment targets.
• Ensure compliance with university admissionspolicies and agreed service levels.
• Manage and maintain accurate student records withinthe CRM.
• Track and progress leads from enquiry through toenrolment.
• Monitor application, offer, conversion, andenrolment performance.
• Generate reports and insights to support recruitmentplanning and decision-making.
• Ensure CRM compliance, data accuracy, and timelypipeline updates.

3. University & Stakeholder Collaboration

• Work closely with the university's InternationalRecruitment and Admissions teams to achieve recruitment objectives.
• Act as a key liaison between the university andStudyIn teams.
• Collaborate with internal stakeholders to improvestudent conversion and enrolment outcomes.
• Maintain up-to-date knowledge of universityprogrammes, admissions requirements, scholarships, and policy updates.
• Deliver professional and timely communication tostudents, parents, and university partners

About the Candidate (including requiredcompetencies)

Education

• Bachelor'sdegree required.
• Backgroundin International Education, Business, Marketing, or a related disciplinepreferred.

Experience

• 2–3years of experience in student recruitment, admissions counselling, leadconversion, or a related role.
• Experiencein outbound calling and CRM-driven conversion environments.
• Exposureto UK higher education recruitment is preferred.
• Strongstudent engagement and conversion skills.
• Excellentcommunication, presentation, and influencing abilities.
• CRM andpipeline management experience.
• Data-drivenapproach with reporting and analytical capability.
• Strongstakeholder management and relationship-building skills.
• Commerciallyaware and target-oriented mindset.
• Abilityto manage multiple priorities in a fast-paced environment.

Key Performance Indicators (KPIs)

• Applicationvolume growth.
• Enquiry-to-applicationconversion rate.
• Achievementof enrolment targets.
• CRMcompliance and pipeline management.
• Studentand university partner satisfaction.

Why Join StudyIn UAP?

• Be partof a scalable, next-generation in-country representation model.
• Workalongside senior leaders driving international student mobility acrossthe globe
• Directlyinfluence enrolment growth and strategic university partnerships.
• Gainexposure to multi-country recruitment operations within a globaleducation organisation.