E-commerce Operations Executive

GEECELL Innovations Private Limited; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Tech-driven environment

Ownership of end-to-end operations

Growth opportunities

Job summary

GEECELL Innovations Private Limited is seeking an E-commerce Operations Executive to manage the day-to-day back-office operations of our online platforms in Bengaluru. You will handle orders, product data, inventory updates, customer requests and marketplace activity to ensure smooth operations.

You will coordinate with warehouse, logistics, accounts and support teams, maintain MIS, and drive improvements in order processing, data accuracy and customer experience.

Qualifications

• 1–3 years of experience in e-commerce operations, online sales support or back-office operations.
• Experience working with e-commerce websites or marketplaces is preferred.
• Good knowledge of online order processing and fulfilment workflows.
• Strong computer skills and good working knowledge of Excel / Google Sheets.
• Comfortable working with web-based back-office systems and dashboards.
• Good attention to detail and accuracy.
• Strong follow-up and coordination skills.
• Good written and verbal communication skills.
• Ability to handle multiple tasks and meet deadlines.
• Experience with inventory, order management or marketplace platforms will be an advantage.

Responsibilities

• Process and monitor online orders from order placement to dispatch and delivery.
• Update product listings, descriptions, pricing, images and specifications.
• Monitor product availability and coordinate inventory updates.
• Manage order cancellations, returns, replacements and refunds.
• Track pending, failed and delayed orders and coordinate with relevant teams for resolution.
• Coordinate with warehouse, logistics, accounts and customer support teams.
• Monitor marketplace dashboards and resolve operational issues.
• Ensure accurate order and product data across online platforms.
• Upload and maintain product catalogues and promotional information.
• Monitor customer queries received through e-commerce platforms and coordinate appropriate responses.
• Track shipment and delivery status and follow up on exceptions.
• Maintain daily operational reports and MIS.
• Identify discrepancies in orders, inventory, payments and settlements.
• Coordinate with accounts team regarding online payments, COD, refunds and marketplace settlements.
• Assist in managing promotional campaigns, offers and product visibility updates.
• Monitor customer reviews and ratings and escalate issues where required.
• Maintain proper documentation of e-commerce transactions and operational activities.
• Support management with e-commerce performance reports and operational analysis.

Skills

E-commerce operations

Excel/Google Sheets

Attention to detail

Coordination

Job description

Job Overview

GIPL is looking for a detail-oriented and proactive E-commerce Operations Executive to manage the day-to-day back-office operations of our online e-commerce platforms.

The role involves managing orders, product information, inventory updates, customer requests, marketplace activities, returns, cancellations, and coordination with internal teams to ensure smooth and accurate online operations.

Key Responsibilities

• Process and monitor online orders from order placement to dispatch and delivery.
• Update product listings, descriptions, pricing, images and specifications.
• Monitor product availability and coordinate inventory updates.
• Manage order cancellations, returns, replacements and refunds.
• Track pending, failed and delayed orders and coordinate with relevant teams for resolution.
• Coordinate with warehouse, logistics, accounts and customer support teams.
• Monitor marketplace dashboards and resolve operational issues.
• Ensure accurate order and product data across online platforms.
• Upload and maintain product catalogues and promotional information.
• Monitor customer queries received through e-commerce platforms and coordinate appropriate responses.
• Track shipment and delivery status and follow up on exceptions.
• Maintain daily operational reports and MIS.
• Identify discrepancies in orders, inventory, payments and settlements.
• Coordinate with accounts team regarding online payments, COD, refunds and marketplace settlements.
• Assist in managing promotional campaigns, offers and product visibility updates.
• Monitor customer reviews and ratings and escalate issues where required.
• Maintain proper documentation of e-commerce transactions and operational activities.
• Support management with e-commerce performance reports and operational analysis.

Candidate Profile

• 1–3 years of experience in e-commerce operations, online sales support or back-office operations.
• Experience working with e-commerce websites or marketplaces is preferred.
• Good knowledge of online order processing and fulfilment workflows.
• Strong computer skills and good working knowledge of Excel / Google Sheets.
• Comfortable working with web-based back-office systems and dashboards.
• Good attention to detail and accuracy.
• Strong follow-up and coordination skills.
• Good written and verbal communication skills.
• Ability to handle multiple tasks and meet deadlines.
• Experience with inventory, order management or marketplace platforms will be an advantage.

Key Performance Indicators

• Order processing accuracy
• Order fulfilment and dispatch coordination
• Inventory update accuracy
• Return and cancellation handling
• Timely resolution of operational issues
• MIS and reporting accuracy
• Customer query response and resolution
• Overall e-commerce operational efficiency

What We Offer

• Opportunity to work in a growing technology-driven organization.
• Exposure to e-commerce operations and digital business processes.
• Professional and technology-enabled working environment.
• Opportunity to take ownership of end-to-end e-commerce operations.

GEECELL Innovations Private Limited
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