Operations Executive

PinnacleU; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

PinnacleU is seeking an Operations Executive for day-to-day e-commerce operations in Bengaluru. You will handle orders, fulfilment, inventory, deliveries, returns, and customer queries, coordinating with logistics partners to ensure smooth operations.

The role requires strong organisational skills, proactiveness, and the ability to work in a fast-paced environment with multiple tasks. Office-based in Bangalore with standard 9:00 AM – 7:00 PM hours.

Qualifications

• 1–3 years of experience in e-commerce operations, order fulfilment, logistics, or supply chain.
• Experience handling online orders, deliveries, returns, or inventory.
• Good communication skills and comfortable speaking with customers.
• Good knowledge of Excel/Google Sheets.
• Comfortable working with e-commerce or logistics dashboards.
• Strong follow-up and coordination skills.
• Good problem-solving and ownership mindset.
• Comfortable working from office and managing multiple tasks at the same time.

Responsibilities

• Process and manage daily orders across the website and marketplaces.
• Follow up with customers for COD confirmation and delivery details.
• Coordinate with warehouse and logistics teams for packing and dispatch.
• Monitor deliveries and handle NDR, delayed deliveries, and RTO cases.
• Manage returns, exchanges, refunds, and reverse pickups.
• Maintain accurate inventory and stock records.
• Handle customer queries through WhatsApp, calls, chat, and email.
• Prepare daily reports covering orders, deliveries, returns, inventory, and pending issues.
• Coordinate with courier partners, warehouses, vendors, and internal teams.
• Identify operational issues and ensure they are resolved on time.
• Maintain and improve SOPs and look for ways to reduce manual work through automation and AI tools.
• Ensure packaging materials and other operational supplies are available when required.

Skills

Excel/Google Sheets

Communication skills

Coordination skills

Problem solving

Ownership mindset

Multitasking

Tools

Shopify

3PL software

Job description

Job Description Operations Executive

Location: Bangalore
Work Mode: Full-time, Work From Office
Experience: 1–3 Years
Working Days: 6 Days a Week
Working Hours: 9:00 AM – 7:00 PM

Role Overview

We’re looking for an Operations Executive to manage day-to-day e-commerce operations. The role involves handling orders, fulfilment, inventory, deliveries, returns, customer queries, and coordination with logistics partners.

The ideal candidate should be organised, proactive, and comfortable working in a fast-paced environment.

Key Responsibilities

• Process and manage daily orders across the website and marketplaces.
• Follow up with customers for COD confirmation and delivery details.
• Coordinate with warehouse and logistics teams for packing and dispatch.
• Monitor deliveries and handle NDR, delayed deliveries, and RTO cases.
• Manage returns, exchanges, refunds, and reverse pickups.
• Maintain accurate inventory and stock records.
• Handle customer queries through WhatsApp, calls, chat, and email.
• Prepare daily reports covering orders, deliveries, returns, inventory, and pending issues.
• Coordinate with courier partners, warehouses, vendors, and internal teams.
• Identify operational issues and ensure they are resolved on time.
• Maintain and improve SOPs and look for ways to reduce manual work through automation and AI tools.
• Ensure packaging materials and other operational supplies are available when required.

Requirements

• 1–3 years of experience in e-commerce operations, order fulfilment, logistics, or supply chain.
• Experience handling online orders, deliveries, returns, or inventory.
• Good communication skills and comfortable speaking with customers.
• Good knowledge of Excel/Google Sheets.
• Comfortable working with e-commerce or logistics dashboards.
• Strong follow-up and coordination skills.
• Good problem-solving and ownership mindset.
• Comfortable working from office and managing multiple tasks at the same time.

Good to Have

• Experience with Shopify or marketplace platforms.
• Experience with warehouse/3PL or logistics platforms.
• Exposure to COD reconciliation and NDR/RTO management.
• Basic knowledge of automation or AI tools.

What We’re Looking For:-

Someone who is hands-on, organised, proactive, and takes ownership of tasks from start to finish. You should be comfortable working in a fast-paced environment where things can change quickly.