E-commerce Operations Associate

Happinesscue; Mumbai, Delhi, Bengaluru; On-site; INR 300,000 - 550,000; Full time

Job summary

Happinesscue in India is seeking an E-commerce Operations Associate to manage day-to-day order processing, customer experience, and catalog coordination. You will also handle reporting, follow-ups, and ensure timely completion of tasks within a collaborative team.

The ideal candidate has 0-3 years of experience, strong communication, and the ability to take ownership of routine responsibilities after initial training.

Qualifications

• 0-3 years of experience in e-commerce operations or related roles.
• Based across major Indian cities: Delhi, Bengaluru, Mumbai, Noida.
• Strong written and verbal communication.
• Able to coordinate multiple tasks and follow up with stakeholders.
• Organised with ability to take ownership of routine responsibilities after training.

Responsibilities

• Handle day-to-day order management, customer experience, catalogue coordination, reporting.
• Coordinate assigned work and follow up with stakeholders.
• Maintain records and reports and ensure timely completion of activities.
• Respond to enquiries and keep information updated.

Skills

Communication

Organisation

Ownership

Teamwork

Customer Service

Job description

Job Summary

We are assisting a client with this position as part of an expanding team. As E-commerce Operations Associate, you will handle day-to-day responsibilities connected with order management, customer experience, catalogue coordination, reporting, follow-up. This includes coordinating assigned work, responding to relevant enquiries, maintaining records and reports, following up with stakeholders and ensuring that agreed activities are completed on time.

Responsibilities

• handle day-to-day responsibilities connected with order management, customer experience, catalogue coordination, reporting, follow-up
• coordinating assigned work
• responding to relevant enquiries
• maintaining records and reports
• following up with stakeholders
• ensuring that agreed activities are completed on time

Requirements

• 0-3 years of experience
• based across Delhi, Bengaluru, Mumbai, Noida
• the work is practical and team-oriented, with regular interaction with colleagues, customers, vendors, partners or other stakeholders depending on the assignment
• candidates should be comfortable with routine follow-ups, working with people and keeping information updated
• the ideal candidate should communicate clearly, be organised and take ownership of routine responsibilities after initial training

Location -

Delhi / NCR , Bengaluru , Mumbai , Noida