Digital Operations Executive

Alco- Bev; Mumbai City; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Alco- Bev is seeking a Digital Operations Executive to oversee daily digital activities across eCommerce, Quick Commerce, and brand websites. You will manage listings, assets, and orders while coordinating with logistics and marketing teams to ensure timely execution.

The role requires 6+ years in digital operations or website management, hands-on CMS experience (Shopify/Webflow/Wix/WordPress), and strong Excel/Sheets skills for reporting and optimization.

Qualifications

• Bachelor's degree in IT, business, digital media, or related field.
• 6+ years in Digital/E‑commerce operations or website management.
• Hands‑on with Shopify, Webflow, Framer, Wix, WordPress or similar platforms.
• Experience managing eCommerce/Quick Commerce marketplaces and catalog assets.

Responsibilities

• Manage product listings across digital channels with accurate titles, pricing, and content.
• Coordinate order fulfilment with warehouse, logistics, and operations teams.
• Update and optimize company websites using listed CMS platforms; perform quality checks.

Skills

E‑commerce operations

Shopify/Webflow/Wix

Excel/Google Sheets

Coordination & multitasking

Education

Bachelor's Degree in IT/related

Tools

Shopify

Webflow

Framer

Wix

WordPress

Amazon/Flipkart

Google Analytics

Job description

About the Role

We are looking for a highly organized, detail-oriented, and execution-focused Digital Operations Executive to manage and support the day-to-day operations of our digital business across eCommerce, Quick Commerce, websites, and digital platforms.

This is an individual contributor role requiring strong ownership, operational discipline, and the ability to manage multiple digital platforms simultaneously. The successful candidate will be responsible for maintaining product listings, managing digital assets, coordinating order fulfilment, supporting website updates, conducting market and social media research, and ensuring timely execution of digital operational activities within defined turnaround times (TAT).

The ideal candidate should possess strong coordination skills, excellent attention to detail, analytical thinking, and a proactive approach towards improving digital operations, customer experience, and process efficiency.

Shortlisted candidates will be contacted for the next steps.

Key Responsibilities

• 1. eCommerce & Quick Commerce Operations
• Manage product listings across eCommerce, Quick Commerce, and marketplace platforms.
• Ensure product titles, descriptions, pricing, specifications, images, and content remain accurate and updated.
• Coordinate listing creation, product updates, and delisting activities across all digital channels.
• Monitor platform compliance and resolve listing-related issues.
• Ensure all digital operational activities are completed within defined TATs.

2. Order & Inventory Management

• Manage end-to-end order processing across all digital platforms.
• Coordinate with warehouse, logistics, and operations teams for timely order fulfilment.
• Monitor order status, dispatches, cancellations, returns, and refunds.
• Coordinate inventory availability across all online platforms.
• Resolve order-related operational issues promptly.

3. Website & Platform Management

• Manage and update company websites using Shopify, Webflow, Framer, Wix, or similar platforms.
• Upload products, banners, landing pages, blogs, and promotional content.
• Ensure website information remains accurate, current, and user-friendly.
• Coordinate with design, marketing, and technical teams for website improvements.
• Perform routine website quality checks and report issues.

4. Digital Asset Management

• Maintain and organize all digital assets including:
• Product Images
• Videos
• Creative Designs
• Catalogues
• Brand Assets
• Marketing Collateral etc.
• Ensure proper version control and accessibility of digital assets.
• Coordinate asset requirements with internal stakeholders.

5. Social Media Research & Digital Insights

• Conduct competitor research across digital platforms.
• Monitor market trends, consumer behaviour, and emerging digital opportunities.
• Perform keyword, hashtag, and social media trend research.
• Share actionable digital insights with the Marketing and Management teams.

6. Reporting & MIS

• Prepare daily, weekly, and monthly digital operations reports.
• Track product listings, order status, inventory, website updates, and platform performance.
• Maintain digital dashboards and operational trackers.
• Highlight operational gaps and recommend improvements.

7. Process Improvement

• Identify opportunities to improve digital workflows and operational efficiency.
• Recommend automation opportunities wherever applicable.
• Ensure SOP compliance across digital operations.
• Continuously improve accuracy, speed, and customer experience.

What Success Looks Like

• Product listings are accurate, complete, and updated across all digital platforms.
• Orders are processed, tracked, and fulfilled within defined TATs.
• Digital assets remain organized, updated, and easily accessible.
• Websites are regularly maintained with accurate content and product information.
• Digital reports and MIS are submitted accurately and on time.
• Inventory and product availability are synchronized across all online platforms.
• Social media and competitor insights contribute to business decisions.
• Operational issues are resolved proactively with minimal escalation.
• Continuous improvements are implemented to enhance digital efficiency and customer experience.
• Digital operations support business growth through structured execution, process discipline, and high operational accuracy.

Key Skills & Competencies

• Strong knowledge of eCommerce and Quick Commerce operations.
• Hands-on experience with Shopify, Webflow, Framer, Wix, WordPress, or similar CMS platforms.
• Experience managing Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, or similar marketplaces.
• Understanding of digital asset management.
• Basic knowledge of SEO, keyword research, and website optimization.
• Strong Microsoft Excel and Google Sheets skills.
• Excellent coordination and multitasking abilities.
• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Ability to work within defined timelines and TATs.
• Strong written and verbal communication skills.
• Basic understanding of AI-powered tools for digital operations, content creation, workflow automation, data analysis, and productivity improvement to enhance operational efficiency.

Qualifications

• Bachelor's Degree in IT, Business Administration (BBA), Digital Media, E-Commerce, or a related field.
• 6+ years of experience in Digital Operations, E-Commerce Operations, or Website Management.
• Hands-on experience with Shopify, Webflow, Framer, Wix, WordPress, or similar platforms.
• Experience managing eCommerce and Quick Commerce marketplaces.
• Proficiency in Microsoft Excel and Google Sheets.
• Six Sigma Green Belt, Project Management Certification, or relevant Digital/E-Commerce certifications preferred.
• Familiarity with AI-powered digital tools and workflow automation platforms is highly desirable.

Work Location

In person