E-Commerce Operations Associate

Happy Cheeks

Gurugram District

On-site

INR 400,000 - 650,000

Full time

5 days ago

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Job summary

Happy Cheeks is seeking an E-commerce Operations Associate to manage end-to-end order operations for B2B and B2C channels. You will coordinate with warehouses, logistics partners, and marketplaces to ensure smooth order fulfillment and timely dispatch.

The role requires hands-on experience with order processing, shipping, inventory planning, and website operations. Strong Excel/Sheets skills and familiarity with e-commerce platforms are preferred.

Qualifications

1–3 years of experience in E-commerce Operations, Order Management, Supply Chain, or Fulfillment Operations.

Responsibilities

Manage and process B2B and B2C orders from website and marketplaces.
Coordinate with warehouse and logistics for timely order fulfillment and dispatch.
Track orders from confirmation to delivery and handle cancellations/returns.
Create shipments and generate labels, invoices, and packing slips.
Monitor inventory across warehouses and ensure accurate website availability.
Maintain accurate records of orders, shipments, and returns.
Collaborate with Sales, Finance, and Support teams to resolve issues.

Skills

MS Excel

Google Sheets

Order management

B2B & B2C

Shipping & logistics

Coordination

Tools

Shopify

WooCommerce

Amazon Seller Central

ShipRocket

Unicommerce

Job description

E-commerce Operations Associate
Experience: 13 Years
Employment Type: Full-time
Department: E-commerce Operations

About the Role

We are looking for an E-commerce Operations Associate with hands-on experience in managing B2B and B2C order operations. The ideal candidate should have a strong understanding of the complete order-to-dispatch cycle, including order processing, shipment creation, inventory planning, website order management, dispatch coordination, and post-order support.

The candidate will work closely with internal teams, warehouses, logistics partners, marketplaces, and customers to ensure smooth and timely order fulfillment.

Key Responsibilities

Order Management & Fulfillment

Manage and process B2B and B2C orders received through the website, marketplaces, and other sales channels.
Monitor incoming orders and ensure accurate processing, invoicing, picking, packing, and dispatch.
Coordinate with warehouse teams for timely order fulfillment and dispatch.
Track orders from order confirmation to final delivery.
Handle order cancellations, modifications, returns, replacements, and refunds as required.
Ensure all orders are dispatched within defined timelines and service levels.

Shipment & Logistics Management

Create and process shipments through logistics/courier platforms.
Generate shipping labels, invoices, packing slips, and other required documentation.
Coordinate with courier and logistics partners for pickup and delivery.
Track shipments and proactively follow up on delayed, failed, or undelivered orders.
Manage RTO (Return to Origin) shipments and coordinate re-dispatch where required.
Maintain accurate shipment and logistics records.

Inventory Planning & Management

Monitor inventory levels across warehouses and sales channels.
Assist in inventory planning, replenishment, and stock allocation based on sales and demand.
Identify low-stock, out-of-stock, and excess inventory situations.
Coordinate with warehouse/procurement teams to maintain optimal stock availability.
Ensure inventory displayed on the website and other sales channels is accurate.
Conduct regular inventory reconciliation and investigate stock discrepancies.

Website & E-commerce Operations

Manage day-to-day website order operations and ensure orders flow correctly from the website to fulfillment.
Monitor order status, payment status, cancellations, and failed orders.
Coordinate with the website/tech team to resolve operational issues affecting order processing.
Ensure product availability, pricing, and other operational information is updated accurately.
Monitor the overall customer order journey and identify process gaps.

B2B Operations

Process and coordinate bulk/B2B orders from order confirmation through dispatch.
Coordinate with sales teams and B2B customers regarding order quantities, delivery schedules, documentation, and dispatch requirements.
Manage customized shipping, invoicing, and fulfillment requirements for B2B customers.
Maintain accurate records of B2B orders and deliveries.

Reporting & Coordination

Prepare daily/weekly reports related to orders, shipments, inventory, cancellations, returns, and RTOs.
Track key operational metrics such as order fulfillment rate, dispatch TAT, delivery status, cancellation rate, and inventory availability.
Coordinate with Sales, Warehouse, Finance, Customer Support, Procurement, and Logistics teams.
Identify operational issues and suggest improvements to increase efficiency and reduce errors.

Required Skills & Experience

1–3 years of experience in E-commerce Operations, Order Management, Supply Chain, or Fulfillment Operations.
Hands-on experience with both B2B and B2C operations.
Good understanding of the complete order-to-dispatch process.
Experience in shipment creation and courier/logistics management.
Understanding of inventory planning and stock management.
Experience handling website orders and/or marketplace orders.
Good knowledge of order tracking, cancellations, returns, replacements, and RTO management.
Proficiency in MS Excel/Google Sheets; knowledge of VLOOKUP/XLOOKUP, Pivot Tables, and basic data analysis is preferred.
Experience working with e-commerce platforms, OMS, WMS, ERP, or shipping platforms is an advantage.
Strong coordination, communication, problem-solving, and attention-to-detail skills.

Preferred Experience

Candidates with experience in platforms/tools such as Shopify, WooCommerce, Amazon, Flipkart, Shiprocket, Unicommerce, EasyEcom, Zoho, ERP/WMS, or similar e-commerce and logistics systems will be preferred.

What We’re Looking For