Immediate hiring - E-commerce Operation Executive

Mahansaria Tyres Private Limited; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Mahansaria Tyres Private Limited is seeking a Senior Executive Ecommerce Operations in Mumbai to manage day-to-day marketplace activities and own website listings. You will handle product listings, content updates, pricing, and inventory hygiene while ensuring timely order fulfilment and high customer satisfaction.

The role involves coordinating with design teams for listing visuals, optimizing content for site SEO, and generating periodic MIS for sales and operations.

Qualifications

• Graduate level degree or equivalent.
• Strong Excel/Google Sheets for data handling and reporting.
• Hands-on experience with ecommerce marketplaces (Amazon, Flipkart, Ajio).
• Good communication and cross-functional coordination.

Responsibilities

• Manage day-to-day operations across online marketplaces & own Website.
• Own end-to-end product listing, content management and pricing updates.
• Monitor inventory levels across marketplaces and coordinate replenishments.
• Oversee order fulfilment from download to dispatch and delivery.
• Track shipments, handle exceptions and SLA adherence with couriers.
• Generate MIS and share performance updates with management.

Job description

Job Title: Senior Executive Ecommerce Operations
Department: Ecommerce / Online Sales
Location: Mumbai
Reporting To: Head – Ecommerce

Role Overview

The Senior Executive – Ecommerce Operations will be responsible for managing day-to-day operations across online marketplaces (such as Amazon, Flipkart, Ajio and other platforms) & own Website. This role will own end-to-end product listing, content management, inventory hygiene, and daily order fulfilment to ensure a smooth customer experience and achievement of sales targets.

Key Responsibilities

Marketplace Listing & Catalog Management

• Create, update, and maintain product listings on Amazon, Flipkart, Ajio and other marketplaces (titles, bullet points, descriptions, images, attributes, keywords, etc.).
• Ensure category-wise, brand-wise, and SKU-wise catalog completeness and accuracy as per each marketplace’s guidelines.
• Coordinate with design/content teams for listing images, A+ content, and enhanced brand content where applicable.
• Regularly audit live listings to identify and resolve errors, suppressions, duplicates, and compliance issues.

Content & Pricing Management

• Optimize content for better visibility, conversion, and platform SEO (search keywords, backend keywords, etc.).
• Update prices, offers, discounts, and promotions in line with the marketing calendar and business strategy.
• Ensure product information is consistent across all marketplaces and internal systems.

Inventory & Stock Management

• Monitor stock levels across marketplaces to maintain healthy in-stock rates while avoiding overstock and stock-outs.
• Coordinate with warehouse and procurement teams for timely replenishment and stock transfers.
• Reconcile marketplace inventory vs. physical stock; track and resolve stock discrepancies, damages, and returns.
• Maintain accurate inventory master’s and prepare periodic inventory and sale-through reports.

Order Fulfilment & Operations

• Oversee the complete daily order fulfilment process from order download to dispatch and delivery, ensuring on-time and error-free shipments.
• Coordinate with warehouse/operations teams for picking, packing, invoicing, shipping label generation, and handover to courier partners.
• Track shipment status, handle exceptions (RTO, delays, lost shipments), and coordinate with marketplaces/couriers to resolve issues.
• Ensure adherence to platform SLAs for dispatch, delivery, cancellations, and returns to maintain high seller ratings.

Reporting & Analysis

• Generate and maintain daily/weekly/monthly MIS for sales, orders, inventory, fulfilment TAT, returns and penalties.
• Identify gaps and opportunities in listings, inventory, and operations; suggest and implement process improvements.
• Share regular performance updates with management for decision-making.

Cross-functional Coordination

• Work closely with sales, marketing, warehouse, finance, and customer support teams to ensure seamless ecommerce operations.
• Coordinate with marketplace account managers for campaigns, events, promotions and resolving operational issues.

Key Skills & Competencies

• Strong hands-on experience with marketplaces such as Amazon Seller/Vendor Central, Flipkart Seller Hub, Ajio and similar platforms.
• Good understanding of ecommerce cataloging, listing standards, inventory flows and order fulfilment workflows.
• Proficiency in Excel/Google Sheets for bulk uploads, data analysis, and reporting.
• High attention to detail, process orientation and problem-solving ability.
• Good communication and coordination skills to work with internal teams and external partners.
• Ability to multitask and manage daily operations in a fast-paced environment.

Qualifications & Experience

• Graduate in any discipline; preference for Commerce/Business/Operations-related fields.

• Experience: 3–5 years of relevant experience in ecommerce operations / marketplace management, with at least 2+ years handling Amazon/Flipkart/Ajio listings and order fulfilment.
• Experience in a D2C or consumer brand will be an added advantage.