Assistant Manager E-commerce

Great Circle Merchants; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Great Circle Merchants is seeking an Assistant Manager – E-commerce to oversee end-to-end marketplace operations across Myntra, Flipkart, Amazon and Meesho. You will manage daily operations, catalogue accuracy, promotions, and performance analysis to drive growth.

The role requires 3–5 years of e-commerce experience, strong Excel skills, and excellent cross-functional communication to coordinate with internal teams and marketplace partners.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, E-commerce, or a related field.
• 3–5 years of experience in e-commerce operations, marketplace management, or key account management.
• Hands-on experience managing Myntra, Flipkart, Amazon, and Meesho.
• Strong understanding of marketplace dashboards, catalogue management, promotions, and operational processes.
• Proficiency in MS Excel, data analysis, and business reporting.
• Strong communication, negotiation, problem-solving, and stakeholder management skills.
• Ability to manage multiple marketplaces, prioritise tasks, and drive timely issue resolution.

Responsibilities

• Manage end-to-end marketplace operations across Myntra, Flipkart, Amazon, and Meesho.
• Act as the primary point of contact for marketplace teams and account managers.
• Manage daily business operations, platform requirements, escalations, and operational issues.
• Coordinate with marketplace teams on business reviews, upcoming events, promotional opportunities, and growth initiatives.
• Ensure timely execution of marketplace requirements, compliance guidelines, and platform-specific processes.
• Oversee product listings, catalogue creation, content updates, and attribute mapping across marketplaces.
• Ensure accuracy of product descriptions, images, pricing, EANs, size details, and other product information.
• Monitor catalogue rejections, quality check failures, listing errors, and suppressed or inactive styles.
• Coordinate with internal teams to resolve catalogue-related issues and ensure timely product availability online.
• Plan and execute marketplace promotions, sale events, coupons, and discount campaigns.
• Coordinate with marketplace teams for marketing visibility, promotional placements, and advertising opportunities.
• Monitor campaign performance, traffic, conversions, and ROAS, wherever applicable.
• Track promotional investments, discount structures, and campaign effectiveness to improve sales and profitability.
• Monitor daily sales, GMV, revenue, order volumes, ASP, conversion rates, and other key performance indicators.
• Analyse marketplace performance and identify opportunities to improve sales, product visibility, and conversion.
• Track performance against targets and prepare regular business reports and dashboards.
• Recommend corrective actions to address sales gaps and improve overall marketplace performance.
• Coordinate with internal teams to ensure stock availability, replenishment, and timely inventory updates.
• Monitor stock-outs, inventory mismatches, order cancellations, and fulfilment-related issues.
• Work towards improving product availability and minimising lost sales due to operational or inventory constraints.
• Resolve day-to-day marketplace issues related to listings, pricing, promotions, orders, payments, returns, settlements, and account operations.
• Raise and track support tickets, follow up on escalations, and ensure timely closure.
• Coordinate with internal teams, including warehouse, finance, cataloguing, marketing, and customer support, to resolve dependencies.
• Maintain trackers for pending issues, action plans, ownership, and closure timelines.
• Prepare daily, weekly, and monthly marketplace performance reports.
• Maintain trackers for sales, promotions, catalogue status, operational issues, and business performance.
• Work closely with internal stakeholders and external marketplace teams to ensure smooth execution of business activities.

Skills

MS Excel

Data analysis

Business reporting

Communication

Negotiation

Problem-solving

Stakeholder management

Education

Bachelor’s degree in Business Administration, Marketing, E-commerce, or related field

Tools

MS Excel

Job description

Job Description Assistant Manager – E-commerce

Role: Assistant Manager – E-commerce

Department: E-commerce / Marketplace Business

Job Summary

We are looking for an Assistant Manager – E-commerce to manage end-to-end marketplace operations across Myntra, Flipkart, Amazon, and Meesho. The role involves handling day-to-day marketplace operations, cataloguing, marketing, account management, sales performance, inventory coordination, and issue resolution to ensure smooth business operations and achieve marketplace growth targets.

Key Responsibilities

1. Marketplace & Key Account Management

• Manage end-to-end marketplace operations across Myntra, Flipkart, Amazon, and Meesho.
• Act as the primary point of contact for marketplace teams and account managers.
• Manage daily business operations, platform requirements, escalations, and operational issues.
• Coordinate with marketplace teams on business reviews, upcoming events, promotional opportunities, and growth initiatives.
• Ensure timely execution of marketplace requirements, compliance guidelines, and platform-specific processes.

2. Catalogue Management

• Oversee product listings, catalogue creation, content updates, and product attribute mapping across marketplaces.
• Ensure accuracy of product descriptions, images, pricing, EANs, size details, and other product information.
• Monitor catalogue rejections, quality check failures, listing errors, and suppressed or inactive styles.
• Coordinate with internal teams to resolve catalogue-related issues and ensure timely product availability online.

3. Marketplace Marketing & Promotions

• Plan and execute marketplace promotions, sale events, coupons, and discount campaigns.
• Coordinate with marketplace teams for marketing visibility, promotional placements, and advertising opportunities.
• Monitor campaign performance, traffic, conversions, and return on advertising spend (ROAS), wherever applicable.
• Track promotional investments, discount structures, and campaign effectiveness to improve sales and profitability.

4. Sales Performance & Business Growth

• Monitor daily sales, GMV, revenue, order volumes, ASP, conversion rates, and other key performance indicators.
• Analyse marketplace performance and identify opportunities to improve sales, product visibility, and conversion.
• Track performance against targets and prepare regular business reports and dashboards.
• Recommend corrective actions to address sales gaps and improve overall marketplace performance.

5. Inventory & Order Management

• Coordinate with internal teams to ensure stock availability, replenishment, and timely inventory updates.
• Monitor stock-outs, inventory mismatches, order cancellations, and fulfilment-related issues.
• Work towards improving product availability and minimising lost sales due to operational or inventory constraints.

6. Issue Resolution & Operational Excellence

• Resolve day-to-day marketplace issues related to listings, pricing, promotions, orders, payments, returns, settlements, and account operations.
• Raise and track support tickets, follow up on escalations, and ensure timely closure.
• Coordinate with internal teams, including warehouse, finance, cataloguing, marketing, and customer support, to resolve dependencies.
• Maintain trackers for pending issues, action plans, ownership, and closure timelines.

7. Reporting & Stakeholder Coordination

• Prepare daily, weekly, and monthly marketplace performance reports.
• Maintain trackers for sales, promotions, catalogue status, operational issues, and business performance.
• Work closely with internal stakeholders and external marketplace teams to ensure smooth execution of business activities.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Marketing, E-commerce, or a related field.
• 3–5 years of experience in e-commerce operations, marketplace management, or key account management.
• Hands‑on experience managing Myntra, Flipkart, Amazon, and Meesho.
• Strong understanding of marketplace dashboards, catalogue management, promotions, and operational processes.
• Proficiency in MS Excel, data analysis, and business reporting.
• Strong communication, negotiation, problem-solving, and stakeholder management skills.
• Ability to manage multiple marketplaces, prioritise tasks, and drive timely issue resolution.

Key Performance Indicators (KPIs)

• Marketplace sales and GMV achievement.
• Catalogue accuracy and listing activation timelines.
• Resolution time for marketplace issues and escalations.
• Promotional execution and campaign performance.
• Product availability and reduction in stock‑outs.
• Improvement in conversion, ASP, and overall marketplace performance.
• Timely reporting and compliance with marketplace requirements.