E Commerce Executive

Snapdeal; Gurugram District; On-site; INR 550,000 - 900,000; Full time

Job summary

Snapdeal is seeking an E-commerce Executive to manage day-to-day marketplace operations, ensuring smooth order, inventory, reconciliation, and channel management across omnichannel orders.

You will oversee end-to-end operations, onboarding of new channels, and regular reconciliation of orders, sales, inventory, and payments while maintaining MIS dashboards and coordinating with logistics, finance, and internal teams in a fast-paced environment.

Qualifications

• 2 to 3 years of experience in e-commerce, marketplace operations, or omnichannel operations.
• Hands-on experience managing e-commerce/marketplace orders and operations.
• Experience with marketplace onboarding and channel management.
• Strong understanding of order lifecycle, marketplace SLAs, returns, payments, and reconciliation.
• Strong analytical and problem-solving skills.
• Good communication and coordination skills.
• Strong MS Excel and MIS reporting skills.
• Knowledge of OMS/WMS platforms is preferred.
• Unicommerce experience will be an added advantage.
• Ability to manage multiple marketplace operations and work in a fast-paced environment.

Responsibilities

• Manage e-commerce and omnichannel orders across multiple marketplace channels.
• Handle end-to-end marketplace operations, including order processing, cancellations, returns, refunds, and claims.
• Support onboarding of new marketplace channels and ensure smooth operational integration.
• Perform regular reconciliation of orders, sales, inventory, returns, payments, and marketplace claims.
• Monitor marketplace SLAs, order lifecycle, inventory availability, and operational performance.
• Coordinate with marketplace teams, logistics partners, warehouse teams, finance, and internal stakeholders to resolve operational issues.
• Identify operational gaps and proactively work on problem-solving and process improvements.
• Prepare and maintain MIS reports and operational dashboards to track marketplace performance.
• Work closely with OMS/WMS platforms to monitor order and inventory flow.
• Ensure timely resolution of discrepancies related to orders, payments, inventory, returns, and settlements.

Job description

We are looking for an E-commerce Executive to manage day-to-day marketplace operations and ensure smooth order, inventory, reconciliation, and channel management.

Key Responsibilities

• Manage e-commerce and omnichannel orders across multiple marketplace channels.
• Handle end-to-end marketplace operations, including order processing, cancellations, returns, refunds, and claims.
• Support onboarding of new marketplace channels and ensure smooth operational integration.
• Perform regular reconciliation of orders, sales, inventory, returns, payments, and marketplace claims.
• Monitor marketplace SLAs, order lifecycle, inventory availability, and operational performance.
• Coordinate with marketplace teams, logistics partners, warehouse teams, finance, and internal stakeholders to resolve operational issues.
• Identify operational gaps and proactively work on problem-solving and process improvements.
• Prepare and maintain MIS reports and operational dashboards to track marketplace performance.
• Work closely with OMS/WMS platforms to monitor order and inventory flow.
• Ensure timely resolution of discrepancies related to orders, payments, inventory, returns, and settlements.

Requirements

• 2 to 3 years of experience in e-commerce, marketplace operations, or omnichannel operations.
• Hands-on experience managing e-commerce/marketplace orders and operations.
• Experience with marketplace onboarding and channel management.
• Strong understanding of order lifecycle, marketplace SLAs, returns, payments, and reconciliation.
• Strong analytical and problem-solving skills.
• Good communication and coordination skills.
• Strong MS Excel and MIS reporting skills.
• Knowledge of OMS/WMS platforms is preferred.
• Unicommerce experience will be an added advantage.
• Ability to manage multiple marketplace operations and work in a fast-paced environment.