E-Commerce Excutive

ThoughtWin - A CMMI Level 3 Company; Jaipur; On-site; INR 350,000 - 600,000; Full time

Job summary

ThoughtWin - A CMMI Level 3 Company is seeking a Marketplace Operations Specialist to oversee returns, A-to-Z claims, and action plans for listing issues.

You will monitor account health dashboards, ensure policy compliance, and respond to customer/seller inquiries within 24 hours while producing monthly performance reports.

You will also manage documentation and data reconciliation to continually improve operational processes.

Responsibilities

• Track returns across marketplaces daily; manage A-to-Z claims and disputes; prepare POA for listing issues.
• Review account health dashboards; monitor ODR, LDR, ratings, and returns; ensure policy compliance.
• Ensure customer queries are answered within 24 hours; maintain seller ratings; handle escalations.
• Prepare monthly performance reports; audit account performance; identify gaps and recommend corrective actions.
• Maintain invoices, shipping documents, claims records, and compliance documentation; ensure data reconciliation.

Job description

Responsibilities

• Marketplace Operations & Return Management: Track and monitor returns across marketplaces daily; manage A-to-Z claims and dispute handling (Amazon); prepare and submit Plan of Action (POA) for listing/account issues; monitor LSP complaints and take corrective actions; track FBA removals and ensure proper reconciliation; oversee end-to-end claim management process.

• Account Health & Compliance: Conduct weekly review of account health dashboards; monitor key metrics: ODR, LDR, Seller Ratings, Return Rate; ensure compliance with marketplace policies and guidelines; monitor policy updates and marketplace announcements; handle brand registry cases and intellectual property protection (Amazon).

• Customer & Seller Support Management: Ensure customer queries are responded to within 24 hours; maintain high seller ratings through proactive issue resolution; handle escalations and ensure fair resolution of disputes.

• Performance Monitoring & Reporting: Prepare monthly performance reports; conduct regular audits of account performance; identify operational gaps and recommend corrective measures.

• Documentation & Record Maintenance: Maintain invoices, shipping documents, claims records, and compliance documentation; ensure proper data recording and reconciliation.