E-commerce Manager

Intellectual Capital HR Consulting Pvt. Ltd.; Mumbai; In loco; INR 1.200.000 - 2.100.000; Tempo pieno

Descrizione del lavoro

Intellectual Capital HR Consulting Pvt. Ltd. in Mumbai seeks an experienced E-commerce Manager to oversee marketplace operations across Amazon, Flipkart, Myntra and related platforms. You will manage catalogue hygiene, pricing, inventory, and channel readiness to maximise availability and growth.

You will lead the e-commerce/ops team, collaborate with Finance, Marketing and Warehouses, develop SOPs and dashboards, and drive process improvements in a lean organisation.

Competenze

• 6–8 years of experience in e-commerce operations or marketplace management.
• Strong understanding of catalogue management, listing health, inventory planning and channel operations.
• Hands-on experience with Amazon and Flipkart; quick-commerce platforms (Blinkit, Instamart, Zepto) are a strong advantage.
• Excellent Excel and data-analysis skills with the ability to interpret SKU-wise and channel-wise performance.
• Familiarity with e-commerce management systems and marketplace seller portals.
• High ownership, problem-solving ability and willingness to work hands-on in a lean organisation.

Mansioni

• Lead day-to-day operations across marketplaces including Amazon, Flipkart, Myntra, Tata CLiQ, Blinkit, Instamart, Zepto and MARKETPLACE websites.
• Ensure catalogue accuracy, listing completeness, pricing accuracy and product availability.
• Monitor listing health, Buy Box visibility, catalog issues and account escalations.
• Coordinate new SKU launches, updates, and content uploads.
• Plan inventory allocation and replenishment with Operations; monitor stock-outs and inventory ageing.
• Track sales, returns, cancellations and KPI performance; collaborate with Finance on fees and margins.
• Coordinate with performance marketing agencies on advertising and campaigns; align with Finance and Marketing on promotions and content.

Conoscenze

E-commerce ops

Marketplace management

Catalogue management

Data analysis

Excel

Strumenti

ERP/WMS tools

Descrizione del lavoro

Key Responsibilities

A. E-commerce Channel Management

• Lead day-to-day operations across Amazon, Flipkart, Myntra, Tata CLiQ, Blinkit, Instamart, Zepto and MARKETPLACE's website, as applicable.
• Ensure catalogue accuracy, listing completeness, pricing accuracy and product availability.
• Monitor listing suppression, Buy Box or equivalent offer visibility, catalogue issues, account health and platform escalations.
• Coordinate new SKU launches, listing updates, content uploads and product information changes.
• Ensure that products are listed correctly and that the right SKUs are available on the right channels.

B. Inventory & Supply Chain Coordination

• Work closely with the Operations team to plan inventory allocation and replenishment across marketplaces and warehouses.
• Monitor stock-outs, excess stock, inventory ageing and demand trends.
• Coordinate purchase-order requirements, inbound stock and marketplace fulfilment requirements.
• Improve inventory visibility and ensure that sales opportunities are not lost due to preventable stock shortages.
• Establish SKU-wise exception reporting and escalation mechanisms.

C. E-commerce Performance & Commercial Analysis

• Track sales, units sold, returns, cancellations, availability and other relevant marketplace KPIs.
• Monitor channel-wise and SKU-wise performance and identify opportunities to improve growth.
• Work with the Finance team to understand marketplace fees, discounts, returns, contribution margins and settlement differences.
• Coordinate with performance marketing agencies on advertising requirements, campaign calendars, stock availability and listing readiness.
• Monitor advertising outcomes with agencies and connect campaign activity with overall channel performance.

D. Quick Commerce & Website

• Manage operational requirements for quick-commerce platforms, including catalogue setup, assortment, availability, purchase orders, promotional coordination and issue resolution.
• Coordinate website product listings, pricing, product content and operational requirements with the relevant teams and service providers.
• Identify channel-specific opportunities and improve execution across existing and new e-commerce channels.

E. Team Management & Process Improvement

• Lead and organise the existing e-commerce/operations team, with clearly defined responsibilities and performance metrics.
• Establish standard operating procedures for listings, inventory allocation, order processing, catalogue updates and marketplace escalations.
• Improve workflows, data accuracy and execution discipline.
• Work with the warehouse and logistics teams to improve dispatch accuracy, fulfilment performance and returns processing.
• Drive process automation and better utilisation of the existing warehouse management and e-commerce systems.

F. Reporting & Cross-functional Coordination

• Prepare a regular e-commerce dashboard covering sales, inventory, listing health, stock-outs, returns, cancellations and operational exceptions.
• Coordinate with Finance on marketplace reconciliation and channel-level performance.
• Work with Marketing on promotions, campaigns, product launches and content requirements.
• Escalate material risks, opportunities and decisions requiring founder intervention.

Candidate Profile

• 68 years of experience in e-commerce operations, marketplace management or e-commerce business management.
• Prior experience with a D2C, consumer-products, retail or marketplace-led brand is strongly preferred.
• Demonstrated hands-on experience with Amazon and Flipkart; quick-commerce experience with platforms such as Blinkit, Instamart or Zepto is a strong advantage.
• Strong understanding of catalogue management, listing health, inventory planning, marketplace operations and account escalations.
• Experience managing teams and coordinating with warehouses, logistics partners, advertising agencies and internal stakeholders.
• Strong Excel and data-analysis skills, with the ability to interpret SKU-wise and channel-wise performance.
• Familiarity with e-commerce management systems, ERP/WMS tools and marketplace seller portals.
• High ownership, problem-solving ability and willingness to work hands-on in a lean organisation.

Key Success Measures

• Improved sales-channel execution and availability.
• Reduction in avoidable stock-outs, listing errors and catalogue issues.
• Accurate SKU mapping, pricing and marketplace content.
• Improved inventory allocation and replenishment discipline.
• Timely resolution of marketplace escalations.
• Better team productivity and standardisation of operating processes.
• Reliable e-commerce dashboards and coordination with Finance and Marketing.

Role Boundaries

The E-commerce Manager will own marketplace operations, availability, catalogue hygiene, channel execution and e-commerce performance monitoring. Performance marketing agencies will continue to execute paid advertising, with the Brand & Content Manager owning brand communication and creative strategy.

The E-commerce Manager will work with Operations on warehouse and logistics execution and with Finance on reconciliations and profitability. The role must coordinate these functions without duplicating their core responsibilities.